Phil Mach Email & Phone Number

Frederick, Maryland, United States

• Successfully led a team of 25+ employees, ensuring high levels of customer satisfaction, staff productivity, and profitability.
• Implemented cost-saving measures resulting in a 15% reduction in expenses, while maintaining quality standards and customer service.
• Implemented customer service initiatives and training programs that resulted in an average increase of 1.3 stars in online reviews, improving the restaurant's reputation and attracting new customers.
• Responded to customer complaints and inquiries promptly, resolved issues in a professional manner, and provided excellent customer service.
• Maintained inventory levels and ordered supplies to ensure smooth restaurant operations and prevent stock shortages.
• Trained and mentored staff in all areas of the business, including food preparation, customer service, and financial management, resulting in improved job performance and retention rates.

Frederick, Maryland, United States

• Conducted quality checks on all blueprints and construction documents, identifying and resolving errors and inconsistencies to prevent costly mistakes and delays.
• Collaborated with project managers, architects, engineers, and contractors to review and revise blueprints and construction documents, ensuring all specifications and requirements were met.
• Managed the printing and distribution of blueprints and construction documents, using specialized software and equipment to produce high-quality prints in a timely and cost-effective manner.
• Developed and implemented efficient workflows and processes for blueprint production and management, reducing turnaround times and improving overall productivity.

Silver Spring, Maryland, United States

• Assisted in the daily operations of the taproom, including managing staff, ensuring cleanliness and organization, and providing excellent customer service to patrons.
• Coordinated and oversaw special events, such as beer releases, tastings, and live music performances, ensuring smooth and successful events that generated increased revenue and customer loyalty.
• Conducted staff training and development programs, ensuring all team members were knowledgeable about the brewery's products and services and able to provide exceptional customer service.

Kissimmee, Florida, United States

• Maintained a positive and enthusiastic attitude, embodying the Disney brand and contributing to the overall guest experience at the resort.
• Demonstrated a thorough knowledge of the menus and beverages offered at the restaurant, making recommendations to guests and answering any questions they had.
• Accurately and efficiently took guests' orders and processed payments, utilizing the restaurant's point-of-sale system.
• Collaborated with kitchen and bar staff to ensure timely and accurate preparation and delivery of food and beverages to guests' tables.
• Assisted in the training and mentoring of new servers, ensuring they were familiar with Disney World's standards for customer service and food safety.

Kissimmee, Florida, United States

- Originally started as a Host and was quickly promoted to General Teller.- Managed funds for restaurant and all registers within the Africa section of Disney's Animal Kingdom.- Provided support to all cast members on a daily basis whenever and wherever needed.- Cashed out all restaurant front-of-house staff at end of shift.- Was responsible for all.

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: 2013 Disney College Program Participant.

Associate'S Degree, General Studies