Phil Mach Email & Phone Number

Frederick, Maryland, United States

•Successfully led a team of 25+ employees, ensuring high levels of customer satisfaction, staff productivity, and profitability.•Implemented cost-saving measures resulting in a 15% reduction in expenses, while maintaining quality standards and customer service.•Implemented customer service initiatives and training programs that resulted in an average increase of 1.3 stars in online reviews, improving the restaurant's reputation and attracting new customers.•Responded to customer complaints and inquiries promptly, resolved issues in a professional manner, and provided excellent customer service.•Maintained inventory levels and ordered supplies to ensure smooth restaurant operations and prevent stock shortages.•Trained and mentored staff in all areas of the business, including food preparation, customer service, and financial management, resulting in improved job performance and retention rates.•Collaborated with the management team to develop budgets, set financial targets, and analyze financial statements, achieving monthly and annual revenue goals.

Frederick, Maryland, United States

•Conducted quality checks on all blueprints and construction documents, identifying and resolving errors and inconsistencies to prevent costly mistakes and delays.•Collaborated with project managers, architects, engineers, and contractors to review and revise blueprints and construction documents, ensuring all specifications and requirements were met.•Managed the printing and distribution of blueprints and construction documents, using specialized software and equipment to produce high-quality prints in a timely and cost-effective manner.•Developed and implemented efficient workflows and processes for blueprint production and management, reducing turnaround times and improving overall productivity.

Silver Spring, Maryland, United States

•Assisted in the daily operations of the taproom, including managing staff, ensuring cleanliness and organization, and providing excellent customer service to patrons.•Coordinated and oversaw special events, such as beer releases, tastings, and live music performances, ensuring smooth and successful events that generated increased revenue and customer loyalty.•Conducted staff training and development programs, ensuring all team members were knowledgeable about the brewery's products and services and able to provide exceptional customer service.

Kissimmee, Florida, United States

•Maintained a positive and enthusiastic attitude, embodying the Disney brand and contributing to the overall guest experience at the resort.•Demonstrated a thorough knowledge of the menus and beverages offered at the restaurant, making recommendations to guests and answering any questions they had.•Accurately and efficiently took guests' orders and processed payments, utilizing the restaurant's point-of-sale system.•Collaborated with kitchen and bar staff to ensure timely and accurate preparation and delivery of food and beverages to guests' tables.•Assisted in the training and mentoring of new servers, ensuring they were familiar with Disney World's standards for customer service and food safety.

Kissimmee, Florida, United States

- Originally started as a Host and was quickly promoted to General Teller.- Managed funds for restaurant and all registers within the Africa section of Disney's Animal Kingdom.- Provided support to all cast members on a daily basis whenever and wherever needed.- Cashed out all restaurant front-of-house staff at end of shift.- Was responsible for all managerial duties when manager was absent.

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: 2013 Disney College Program Participant.

Associate'S Degree, General Studies