Creation of Incidents and Service Requests for supported applications. First point analysis on tickets and assigning them to service line based on scope. Implemented Data Sources and created transformation maps to import the data into the ServiceNow from different data sources. Created Schedule Jobs to run scripts, to import data by running Scheduled transform map. Created GROUPS for set of users and used them for approval, assignment, receiving notifications. Used Access Control Rules for securing and providing the right access to right person/role. Involved in associating users to groups, roles and Delegate roles to group member. Customizing the forms and lists of Incident and Problem Management tables. Creation of Incidents and Service Requests for supported applications. To load the bulk of Data into Service Now by using import sets. Responsible in Service Catalogs and Record producers.Customizing the forms and lists of Incident and Problem Management tables. Creation of Incidents and Service Requests for supported applications. First point analysis on tickets and assigning them to service line based on scope. Experienced with Web services including REST API integrations with various authentication options/ techniques. To load the bulk of Data into Service Now by using import sets. Involved in associating users to groups, roles and Delegate roles to group member. Developed client scripts, business rules, UI policies, UI Actions and catalog client scripts as per business requirement. Responsible in Service Catalogs, Catalog categories and Record producers. Developed record producers to create incidents as per business requirement. Created and scheduled reports as per customer needs.Having ServiceNow system Admin Certification and Integration Hub Micro certification.
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DeveloperSolenis Jun 2023 - PresentUnited States
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Senior Software DeveloperCapgemini Jun 2021 - Jun 2023IndiaCustomizing the forms and lists of Incident and Problem Management tables. Creation of Incidents and Service Requests for supported applications. First point analysis on tickets and assigning them to service line based on scope. Experienced with Web services including REST API integrations with various authentication options/ techniques. To load the bulk of Data into Service Now by using import sets. Involved in associating users to groups, roles and Delegate roles to group member. Developed client scripts, business rules, UI policies, UI Actions and catalog client scripts as per business requirement. Responsible in Service Catalogs, Catalog categories and Record producers. Developed record producers to create incidents as per business requirement. Created and scheduled reports as per customer needs. -
Senior Servicenow DeveloperRlabs Enterprise Services Ltd. Dec 2020 - Jun 2021IndiaImplemented Data Sources and created transformation maps to import the data into the ServiceNow from different data sources. Created Schedule Jobs to run scripts, to import data by running Scheduled transform map. Created GROUPS for set of users and used them for approval, assignment, receiving notifications. Used Access Control Rules for securing and providing the right access to right person/role. Involved in associating users to groups, roles and Delegate roles to group member. Customizing the forms and lists of Incident and Problem Management tables. Creation of Incidents and Service Requests for supported applications. -
Jr. Servicenow DeveloperLejara Global It Solutions Pvt Ltd Jan 2017 - Jan 2021Created various workflows for Incident Management, Change Management, Service Requests. Implementation, customization and configuration of different Service Manager Modules Change Request, ESS, Service Desk, and Service Catalog. Defined SLA, OLA and Contract for the customer. Configured SLA workflow for the advanced SLA configuration. Import of configuration, data and working on reports, dashboard Configured Business Rules for customizing the tool. Prepare documentation for requirements, design, installation and unit testing and system integration of Service-Now Designed, developed, and maintained the report portal that provides user access to scheduled reports and report parameters. Defined users, groups, roles providing accessing permission. Configured custom applications for Service Management using the Service-Now platform. Worked with Incident Management application, Problem Management, Change Management applications in escalating issues, logging, catering, resolving, monitoring and reporting. Customized Incident/Problem/Change/Service catalog applications using Business rules, Client scripts. Used Transform maps to import Data to Configuration Management.
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Test EngineerOtsi - Object Technology Solutions Inc. Aug 2014 - Dec 2016Need to apply all type of techniques for delivery the quality of code to client. Prepared Test Plan, Test Cases, Test scripts and Test data for the application as well as for the database verification based on the functional requirements. Expert in Continuous integration process implementation by building CI / CD Pipeline using Jenkins. Experience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG and selenium Grid. Defines and documents test plans for new/existing systems to projects with diverse scope and increased complexity. Prepared the Understanding document, Bug status reports and Requirement traceability matrix for each project. Writing Test cases using Element locators, WebDriver methods, Java programming features and TestNG Annotations Agile Testing Experience in an agile development environment. Performed system testing to ensure the validity of the requirements and mitigation of risks prior to formal acceptance.
Frequently Asked Questions about P Manasa
What company does P Manasa work for?
P Manasa works for Solenis
What is P Manasa's role at the current company?
P Manasa's current role is Developer.
Who are P Manasa's colleagues?
P Manasa's colleagues are Dorothy Zhao, Patricia Laverde, Renata Vinhas, Keith Blatt, Viresh R., Ryan Whitehair, Rita Guimaraes.
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