• Recent migration from Office 2013 to Ms.365 has come with a lot of software compatibility issues. I have therefore developed technical instructions for training users. I have also been involved in initiating strategies for trouble shooting software issues that arise as a result of this migration project • Developed SQL queries using Boolean operators to filter point-click care and gold care application databases to generate reports which are used by the management of long-term care homes… Show more • Recent migration from Office 2013 to Ms.365 has come with a lot of software compatibility issues. I have therefore developed technical instructions for training users. I have also been involved in initiating strategies for trouble shooting software issues that arise as a result of this migration project • Developed SQL queries using Boolean operators to filter point-click care and gold care application databases to generate reports which are used by the management of long-term care homes as a decision support system.• Introduced the use of single reach flap phones in the seniors’ homes as a backup to the desk phones when Wi-Fi phones that were previously used became unreliable due to network issues.• Updated and maintained data repositories and inventories using excel macros; automated the system in which users submit systems access request data, which are then stored in the division’s intranet database, and retrieved for processing.• Cleans monthly software access request data and generate reports for decision support using various ETL-related tools. Show less

• Provided technical customer care support to resolve cellphone and accessories hardware and software issues, as well as billing concerns.• Served on average 25+ customers a day.• Consistently met and exceeded performance targets for several issues resolved/escalated, and the quality of customer service provided.• Achieved green check of customer satisfaction month on month. • Researching Apple product ecosystem to maintain up-to-date software procedures and protocols, including… Show more • Provided technical customer care support to resolve cellphone and accessories hardware and software issues, as well as billing concerns.• Served on average 25+ customers a day.• Consistently met and exceeded performance targets for several issues resolved/escalated, and the quality of customer service provided.• Achieved green check of customer satisfaction month on month. • Researching Apple product ecosystem to maintain up-to-date software procedures and protocols, including software updates, bug fixes, and workarounds. • Prepared brief, synthesized, and user-friendly presentations for clients on the various Apple product portfolios.• Participated in training and peer review of operational procedures. Show less

•Provided front-line bank services as an inbound customer care representative. •Managed 20+ daily calls with customers to resolve technical issues and questions regarding COVID-19 relief.•Maintained accounts and records clearly showing inquiries and proceedings related to all transactions.