Senior Project Consultant (Automotive Sector) -Skill India project, Patna

A competent professional with cross-functional experience of 25 years in the areas of Service Operations, Customer Care, Human Resource Management, Administration & Relationship Management. Highly confident and self motivated individual who is enthusiastic and well organised.A natural leader in a variety of situation who aim to achieve personal and organizational targets to the highest of standards.Strong desire to expand horizon on a professional career scale,new challenges and opportunities as primary objectives.Delivered a wide range of training on specialized automobiles, Cargo and material Handling equipment (BOPTs/Fork Lifts Battery and Diesel/Pallets/Container Dolly/ ), Airfield Rescue Fire Fighting Vehicles(ARFF) to large market range passenger cars,commercial vehicles, earth moving equipment and health and safety to enhance the overall productivity. Well familiar with ICAO Annex 14 requirements on Fire and Rescue Vehicles.

Adept in managing service functions for enhancing operational effectiveness; streamlining the working Standards for enhanced operational effectiveness.Deft at planning hand / special diagnostic tools and equipment requirements for the workshops as well as assessing repair orders to fix problems pertaining to labour revenue generation. Proven experience in turning around the service levels in a company in the automotive domain from a low performance category to a high benchmark category at a national level. A consistence performer with a proven track record of increasing revenues/ customer satisfaction levels and streamlining workflow.An effective communicator with excellent relationship management skills and strong analytical, leadership, decision-making, problem solving & organizational abilitiesProven ability to take ownership of all responsibilities and honour commitments, to exercise mature judgment, recognize key issues and analyse relevant information for recommendations and to take sound decisions.Always willing to keep abreast of new development in professional field. TECHNICAL EXPERTISE: Passenger Cars/2 Wheeler M/Cycles/LCV/HCV, Aircraft Rescue & Fire Fighting Vehicles(ARFF) – Rosenbauer, Austria & Tatra,Czech Republic ;Runway Marking Machines & Friction tester, Earth Moving & Construction Equipment – Excavator, Grader, Bulldozer, JCB, Compactors, Dumper trucks, Forklifts,Cranes,DG Sets – KOEL/MAN/Ruston/Cummins/Caterpillers, Air Compressors, Centrifugal Pumps.

INDIAN AIR FORCE (IAF), Nov 1978 to Nov 1993• Operation management experience with the capacity to manage technical as well as administration details.• Hands on overhauling of Diesel engines : Cummins,Kirloskar Rustons and Caterpillers and analysis various trouble shooting methods. • In depth knowledge of overseeing major engine overhaul, PMS and accident repair management• Military Vehicle Testing/Tyre Evaluation /Vehicle development & testing.• Purchasing or leasing appropriate vehicles and necessary equipment• Controlling the maintenance and repair of vehicles in the fleet• Coordinated with supervisors, ensuring training and development to fleet supervisors.• Demonstrated excellent organization and time management to derive the best results.• Flexible and handled multiple priorities under high pressure and rapidly changing business environments• Ensured proper documentation of all purchase orders, running records and disposal cases.• Successfully perform tests in the field in extreme temperature and/or environmental conditions.• Participated, assisted in special projects.• Address all corrective action regarding direct reports• Provide clean, safe working conditions of the facility and equipment• Plan daily manpower to meet workload• Obtaining and maintaining annual inspections• Develop and report monthly progress reports• Identify and monitor equipment sent to outside sources for repairs• Comply with all applicable laws/regulations, as well as company policies/procedures