Monitoring the Installation and Service calls of Dish TV and ensuring closure of the same within the defined TAT of 24 Hrs Defining the service standards and ensuring compliance to the norms Ensures that Dish Care Centre (DCC) performance meets the requirements of SLAs  Review mechanism with Sub-Ordinates and Channel Partners To provide continuous input on improving Customer Satisfaction Index Control Resources and utilise assets to achieve qualitative and quantitative targets Manpower forecasting and ensuring field force planning is executed MOM based on the requirement  Maintain and orderly workflow according to priorities Create engaged customers for up gradation and facilitate organic growth to the organization Organized Visit to the trade and customer to measure the Quality of Service and Satisfaction

Accountabilities: Reviewing the Key Performance Index such as Customer Satisfaction, Dealer Satisfaction, CS Cost, Revenue and Spares Management and taking corrective actions for precise results Defining the service standards and ensuring compliance to the norms Identifying areas of improvement and executing process modifications to enhance operational efficiencies Value Addition in the entire service operation functions &coordinating with the branch team for providing solution Tracking total service calls, ensuring proper service network, Infrastructure and route planning through Branch Team to ensure lesser response time, TAT and faster speed of service Pro-Active planning during festival occasions, to handle installation loads with intact Manpower based on the proposed sale volume Achieving revenue targets as set by Corporate in terms of EWC through Authorized Service CentersNotable Credits: Effective Execution of Optimized Service Network in Bangalore City, thus improving the TAT from 30% to 54% Notable improvement in Over all Reduction of Pending calls from 1868 to 712

 Monitoring the Key Performance Index such as Customer Satisfaction, Dealer Satisfaction, CS Cost, Revenue and Spares Management. Planning & Controlling complete service function with accountability on profit and Loss for South Zone Defining the service standards and ensuring compliance to the norms Identifying areas of improvement and recommending process modifications to enhance operational efficiencies Assisting in the entire service operation functions &coordinating with the branch team for providing solution Tracking total service calls, ensuring proper manpower and route planning through Branch Team to ensure lesser response time, TAT and faster speed of service Pro-Active planning during festival occasions, to handle installation loads with intact Manpower based on the proposed sale volume Achieving revenue targets as set by Corporate in terms of RCP for all Brands ,Spares,Accessory through Service Business Partners and SPDNotable Credits: Significant growth on Revenue through point schemes, and a growth of 50% on RCP Conversion and Value Target PAN INDIA Notable improvement in Customer Satisfaction Ratio from 72% to 88% in metro cities Bagged Award for a significant reduction in Attrition Rate of 3% from 27%

 Monitoring the Key Performance Index such as Customer Satisfaction, Dealer Satisfaction, CS Cost, Revenue and Spares Management. Ensuring reduction of CS Cost by providing trainingto field engineers to reduce spares consumption, quality repairing and technical guidance from the corporate. Achieving revenue targets as set by the corporate in terms of AMC for LG Products, Spare, Accessory, Compressors and Stabilizer Sales through ASC/ASP, Spares Parts Dealers and Retail Dealers. Planning the Service Marketing Activity for creating awareness by conducting Free Service Camps during summer and Festive Season.

 Monitoring the Organizational Key Performance Index such as TAT, SRR and RRR. Planning the additional support to the ASCs to support dealers during festival season. Visiting ASCs, Retail Dealers,Sales and Service Dealers of Air Conditioners and Distributors

 Analyzing consumption of major spares Such as Heating Elements, Thermostats and Inner Containers which get worn out withinguarantee.  Monitoring the AMC activities for additional revenues for the Service Dealer and for the organization. Ensuring quality feedback on the product every fortnight to avoid bottlenecks.

Accountabilities: Overseeing the Complaint Management; compiling reports such as KPI on monthly basis to understand the failure rate on every aspect such as Compressors, Gas Charging, Stabilizers and Mirror Complaints.Notable Credits: Significantly handled the key clients such as Pepsi Cola India Marketing Company, Amul, Mother Diary, Quality Walls, Cadburys, Kit Kat and Tropicana. Dexterously implemented the Service Franchisee in the remote areas for cateringthe service to commercial customers. Effectively conducted Joint Service Campaign in various parts of Tamilnadu to improve the Aesthetics/Functionality of Pepsi Cooler being supplied by Voltas Ltd.