P S Email & Phone Number

Australia

Sydney, Australia

o Completed a six-month project with a small team to implement Service Cloud Knowledge and third party packages.o Conducting requirements gathering sessions with the business to capture the detail and translate requirements into user stories.o Working with a medium to small size team to conduct business analysis, create user stories, liaise with SME’s to design and configure declarative and custom component solutions of the Case record, Person Accounts or custom objects for their New Business, Incident Management, Contract Management processes. o Host end of sprint delivery walkthroughs to the business and project teams.o Working on enhancements to standard and custom application objects and integrations to third party data bases.o Designing and providing feedback to the design of standard and custom lightning components.o Liaising with Salesforce and other system developers to triage post deployment issues and to come to a resolution.o Configuration of validation rules, process builder, formulas, custom fields etc.o Using Visual Studio code to deploy config and code changes by committing and merging my changes from sandbox to pre production environments through Autorabit.o Creation of proposals and estimates for enhancements to the Salesforce platform.o Provide updates during daily stand ups with the project team.o Conducting training sessions with the business end users on Salesforce reporting and with project teams on how Salesforce is used at Zurich today.

- To manage and deliver a technical implementation which aligns to the stakeholders expectations.- Guiding our customers on hitting milestones using agile methodology and achieving a successful outcome through customer success.- Managing the release and any customer queries of our real estate purpose built software and our team while applying my technical Salesforce knowledge to triage or design small to medium Salesforce solutions.- Training small to large groups of users on how to use the custom bespoke real estate solution called Signifi.

Design and setup of Salesforce platform covering areas such as Standard and Custom objects, Record types, Page layouts, field creation, Workflows, Process builder, Email templates, Alerts, Reports and Dashboards etc.• Facilitated open communication & discussion between stakeholders, training, workshops, conference calls, meetings and take initiatives to ensure awareness & acceptability about the solution(s) among Internal and External Stakeholders.• Rich experience in system analysis, requirement gathering, project planning, business process re- engineering, preparing training documentation, user guides, liaising with key business stakeholders• Proficiency with data migration to/from systems and data management• Understanding business requirements and mapping them to system requirements.• Responsible for training users with regard to system functionality ,new enhancements• Identifying tasks requiring automation and executing the implementation.• Manage and troubleshoot ongoing user requests and administrative needs of the clients• Documentation of business requirements and acceptance criteria for new feature requests• Experience with full project/ life cycle (SDLC) from Requirement analysis to implementation and maintenance.• UAT Support and implementation• Performing problem diagnosis and implementing solutions.• Client communication with focus on client satisfaction and quality delivery.

Sydney, Australia

-Managed implementation of projects from post-sale to post-go live-Conducted scoping and requirements-gathering sessions with clients to design Salesforce solutions for business processes while documenting this in JIRA and Confluence.-Worked closely with key client stakeholders and RXP developers to ensure alignment of business and functional objectives with the Salesforce solution.-Configuration and testing of the Salesforce platform-Testing of the system.-Assisting in presales and workshops.-Working with a awesome team of developers in an agile environment to deliver Service NSW projects.

Sydney, Australia

Management of the Salesforce Instance for Toyota Motor Corporation Australia which contains a number of integration points and is an integral part of business operations.- Management of requests from users and stakeholders. This process involves the use of Salesforce cases and the JIRA management system.- Configuration of Salesforce Service Cloud and Sales cloud.- Configuration of all aspects of JIRA and Confluence.- Liaising with agencies such as Datarati, Mercerbell & Oakton regarding queries around the Salesforce instance.- Collaborating with internal Salesforce development teams in order to meet customer requirements where standard configuration does not match customer needs.- Data Pulls and analytics in order to ensure Salesforce data quality.- Meeting with Toyota Stakeholders to understand requirements and suggest solutions.- Project collaboration with internal project managers, developers and client representatives.- Analysing of external systems, API calls and faults with 3rd party systems around the vehicle GPS intergration and Salesforce; Etc..

Sydney, Australia

Contracting to AMP on a project to export data from Salesforce using dataloader and a legacy system using SOQL and the cleaning of the data in excel which was then uploaded back into another Salesforce enviroment.

Sydney, Australia

Contract role that was dealing with all things related to aged care accounts receivables, aged care legislation and gathering requirements to support in documenting , testing and reporting on the new Epicore upgrade.