 Patch Management & Software delivery via CA ITCM. Configuring and Implement ting the WSUS server. Desktop Optimization services include proactive management end user systems. Monitoring the All the Scalability Server Engines. Monitoring the End user level policy (Ex. System restart more than 72 hours network connected) Primary Responsible for IT Service Delivery & Technical Guidance. Coordinating with Technical Team and ensure 100% Kbase and SOP are prepared and reviewed on periodic basis. Single point of contact for Technical and operational issues related End user Domain. Driving the Domains in effective way to ensure that Proper adherence to process and meet the client SLA. Have Process adherence checklist to review whether the team has followed the correct process for change/Problem/Incidents logged. Identifying the Risks and Maintain the Risk Register and following with customer for the mitigation plan suggested. Responsible for Internal and External Audit, incase of any deviation from the deliverables signed with Customer Ongoing Project.

1. Patch Management & Software delivery via CA ITCM.2. Configuring and Implementing the WSUS server.3. Desktop Optimization services include proactive management end user systems.4. Monitoring the All the Scalability Server Engines.5. Monitoring the End user level policy (Ex. System restart more than 72 hours network connected)6. Primary Responsible for IT Service Delivery & Technical Guidance.7. Coordinating with Technical Team and ensure 100% Kbase and SOP are prepared and reviewed on periodic basis.8.Single point of contact for Technical and operational issues related End user Domain.9. Driving the Domains in effective way to ensure that Proper adherence to process and meet the client SLA.10. Have Process adherence checklist to review whether the team has followed the correct process for change/Problem/Incidents logged.11. Identifying the Risks and Maintain the Risk Register and following with customer for the mitigation plan suggested.12. Responsible for Internal and External Audit, in case of any deviation from the deliverable signed with Customer Ongoing Project

• Managing 35,000+ Wintel Servers globally (Flavors include Windows 2003, 2008 R1, 2008 R2 & 2012 R1, 2012 R2, etc) • Providing 24 /7 support to clients as per ITIL process (Incident management / change management / patch management) • Acting as Technical Shift lead for Wintel Offshore delivery team. • Managing and Troubleshooting of Windows servers (2008/2012) operating Systems. • Installing, Checking & Removing Software Packages & Patches and Upgrading Standard Kernel patch in servers. • Installation & Configuration of the DNS, Active Directory & DHCP Servers in windows. • Troubleshooting on DNS, ADS & DHCP related issues. • Troubleshooting physical server by using ILO& IDRAC. • Managing user accounts and resetting password. • System Administration-Managing Users, Groups, Roles and Access Permissions • Experienced in scheduling of backup and restore using Data Recovery tool. • Managing Anti-Virus updates and MS Patches Management in servers. • Handling Server Decommission requests. • Providing Telephonic/Remote support for OS and Application related issues within agreed SLA • Co-operating with Problem Management team to find out RCAs [Root Cause Analysis]. • Participate in SRT Huddle calls to resolve High Severity issues on priority • Working on various priority based tickets P1, P2, P3, P4 tickets thereby meeting SLA. • Supporting clients via ticketing system – Service Now • Coordinate with different technical teams across the globe to resolve the incidents • Timely communication of Critical incidents to all the stake holders. • Training and handholding rookie employees until they become familiar with the environment.

SERVER LINE:OS Loading of All servers like Windows, Linux Platforms.Testing & Troubleshooting Of All Type of Entry-Level, Midrange & High-end servers.Line Trail product Evaluation & Quality checking of all Hardware Components.Handling of the field issues from external customers for server products.INTEGRATED TEST & INSPCTION:Technical coordination for National informatics center and bank orders. `Good Exposure in Customer Handling and clearing the Orders within the schedule time and without any technical issues.Well versed in Running Diagnostic S/w's like AMIDiag, Sisoftware SANDRA, A1DA, Belarc Adviser Doctor Etc., in Desktops and Server for analyzing the quality.Have a Good experience in Peripherals Testing like Printers, Scanners, Cameras (Web Cam +Digital Cam) etc.; Boot camp Training on Intel Server Management conducted by Intel.Boot camp Training on Intel Itanium Platform Servers conducted by Intel.Training Attended for RAID, SCSI card configuration in server by AdaptecTraining Attended for Handling ESD Materials, Men Management Classes Conducted By HCL.