• Manage the entire SDLC of multiple custom applications, including sourcing, requirement gathering, development, support/maintenance, and sunsetting of all commercial tools pertaining to HRIS, ERP, CMS, Finance, and Operations• Maintained the entire IT Operational/Capital budget by evaluating software solutions and staff, augmenting areas requiring critical need to sustain availability, and developing workflows to reduce costs in both time and licensing.• Provide supervision of executive level support for Field Leadership and Store Operations by streamlining IT processes, enhancing reporting mechanisms, and improving data feeds between stores and the Jiffy Lube Data Delivery Services.• Led the upgrade and consolidation of 10+ network infrastructure to AWS, achieving strategic goals of modernizing TCC’s portfolio while meeting budgetary requirements by reducing annual server costs by $290k.

• Lead software engineers, quality and business analysts, and managers to transform the organization from using traditional project management to agile software practices, enabling us to deliver with speed and less defects.• Constructed and implemented hiring strategies, reducing contractor spend by 80%, and expanded the team organically with zero attrition for 2 years by focusing on team culture, employee engagement, and strategic direction.• Inspire and connect with peers, direct reports, and mentees within the organization to create career growth paths, as well as promote psychological safety in a post-pandemic, 100% virtual work environment.• Communicate with leadership across multiple departments, vendors, and technical experts to execute technical product roadmaps as well as bring visibility on key deliverables, risks, mitigation strategies, and support trends via dashboards.• Partner with IT Operations in conducting RCAs, resolving technical debt, and implementing QA Automation and CI/CD tools, which helped improve system stability and reduce production incidents.

• Devised an Enterprise Agile Maturity Model that gauges the agile proficiency level of any technical team and outlines n agile maturity roadmap that is malleable and flexible yet ensuring that status quo is challenged on a consistent basis. • Built cohesive relationships with stakeholders, providers, leaders, and teams, and capitalized on these partnerships in order to solidify a strategic direction that aligns with the commitments and priorities of the IT organization.• Implement techniques to drive continuous improvement and delivery via successful facilitation of retrospective, refinement, and estimation meetings, as well as using BDD, TDD, Pair/Mob Programming, and other XP practices enabling each team to reduce waste, maximize value, and become self-organized.• Establish and communicate metrics and reporting to stakeholders, leadership, and the operational teams on development velocity, value-produced per release, predictability, and operational health for each product• Partner with multiple product division leaders to drive efficient reporting mechanisms that delineate capitalized projects, reduce technical debt, and form guilds and chapters derived from specialization. • Administer and manage all JIRA Administrative changes such as building workflows, screens, manage user-licenses, and maintaining site administrative aspects for all projects within the North America region.

• Lead and manage an application development support team to maintain 20+ applications at 99.9% cumulative uptime, provide Tier II-III support, and enhance business processes and 3rd party software usability through training and customization.• Adopt a blend of Agile Methodologies (Scrum, Lean, and XP) to drive sustainable, transparent, and predictable product deliveries while continuously create, evaluate, and report incremental process changes.• Appointed as primary Problem Manager, conducting Root Cause Analyses for all of IT Operations, which resulted in reducing failed implementations by 75% and transforming the IT organization’s culture from reactive to proactive. • Initiated and procured ITIL Foundations instructor-based training for 25 major contributors and leaders, propagating the utilization of best practices in IT Service Management. • Spearheaded the globalization of IT resources within the Software Development team successfully, doubling the development velocity, introducing a 24/7 IT support model, and accumulating a cost-savings of 65% during growth-period.• Reduced annual turnover-rate from 57% to 6% in two years by devising a new candidate selection process and enhancing the team culture through career coaching, providing productive day-to-day guidance, and setting S.M.A.R.T. goals.• Bridged communication gaps between Development team and key stakeholders that led to a 50% reduction of rework and contributing to successful end-to-end product deliveries.

• Develop components for multiple web applications using Spring MVC and Hibernate.• Collaborate with QA/BA teams by applying the agile methodology via two-week development iterations, bi-weekly code deployments, and using the Agile Project Management Tool Mingle.• Provide Tier III support in identifying and troubleshooting software defects for applications and services supported by the Development team.• Implement application migration between multiple platforms, including servers, version control, and DB2 to SQL Server.

• Conducted integration testing of software for maintenance task analysis and requirements for technical manuals (IETM & IETP), namely CAMEO.• Developed relevant test cases during pre-release of software to catch any functional discrepancies and logged them under a Function and Issues-tracker document, viewable by the developing team of the deliverable specified. • Implemented supportability processes for IETMs and IETP, facilitating product deliveries in electronic and other formats to customers.• Implemented action plans to evaluate and facilitate the workflow of converting 2000+ paper travelers to digital travelers in Visiprise/e-WIN/CAMS.• Standardized formatting of work instructions and converted the documents into the Documentum Policies & Procedures library. Documents were used as a foundation for end-user training. • Analyze reports from Communication meetings, reconciling the attendance of invited leadership.• Collaborated with the Mfr. Resources team by conducting investigations on Raw Materials usage and fabrication of blade parts.

• Resolved IT support tickets across a variety of domains, including LAN, virus/malware, hardware, and software. My main clientele were Small and Medium Sized businesses in the DFW area. • Provided support using Remote Desktop programs such as RDP, Logmein, Teamviewer, VNC as well as made client visits.• Spearheaded the usage of creating daily reports for my tasks and then utilized Spiceworks ticketing system.• Consolidated Network Inventories for new clients, assisted in ISP cutovers, and resolved computer and networking issues during company relocations/renovations, with minimal business disruption.