Pratik Patel Email & Phone Number

Ontario, Canada

Preform hiring, training, & managing Sr.Systems Administrator, Business Systems Specialist, Web Design Specialist & Sr.Enterprise Application Integration Developer.Responsible for compliance with privacy, software licensing, company data, and physical, network, and systems (Linux and Windows) security.Overseeing development, implementation and maintenance of IT infrastructure.Oversee hardware and software acquisitions process for all capital expenditures (including RFI/RFP) to ensure compliance with company purchasing policies.

Maintained confidentiality and integrity of sensitive data and information.Addressed potential security risks and mitigate security issues.Assured security policy implementation for both clients and servers.Managed and maintained the WUSA’s ESXi hosts.Oversaw the on-site and off-site backup administration and maintenance.

Waterloo, Ontario

Created, deployed and maintained windows images on virtual desktops, point of sale computers and workstations.Designed, upgraded, configured and implemented Windows server 2012 R2, Active Directory, and Group policy.Analyzed and resolved 50%(853/1701) of Feds RT requests between October 2014 - June 2016.Created technical/user documentation and videos to assist both technical staff and end users.Troubleshot and resolved network, hardware and software issues across multiple platforms.

Waterloo, Ontario

Worked alongside network administrator in performing daily maintenance of IT systems.Monitored IT systems and services and promptly diagnosing and correcting service disruptions.Provided client side hardware, printers, point of sale, operating system, and software support.