Machine Learning Engineer
CurrentKey Contributions:- Developed and integrated an LLM solution (Llama2-70b, LangChain, RAG) for a major international appliance manufacturer, analyzing over 1 million customer support chats to extract topics, solutions, and customer satisfaction levels, reducing support response time by 25%.- Conducted research on advanced prompting techniques, improving LLM reasoning and information retrieval accuracy in RAG systems by 30%, leading to more relevant and accurate outputs.- Developed and deployed an ML-based prediction system for one of Eastern Europe's largest leasing companies processing data from 5 million clients, optimizing data pipelines and increasing new client prediction accuracy by 20%, which contributed to a significant boost in sales conversions.