Andy Daugherty Email & Phone Number

Greater Atlanta Area

Serve as Alliance Manager for one key partnership (Banking / Financials). Ensure objectives of partnership are realized by orchestrating problem resolution, managing governance process between Equifax and our partner(s), making sure contractual obligations are met, and facilitating communication and work flows.Lead implementation, program management, and enhanced maturity of the EA’s Alliance Management Certification program (rebranded to AMP Certification)Manage and leverage our corporate relationships and ROI with profession consultants

Atlanta Ga

Manage functional and technical delivery of Human Resources Management systems projects within project constraints, to drive desired business benefit.Collaborate with business and technology project stakeholders to understand business requirements, and manage design and implementation of technical solution to meet the requirements on time and on budget.Manage stakeholder expectations, communications and coordinate deliverables between technology and business teams.Lead the planning and implementation of a project, including defining and documenting project scope, goals, project plans and deliverables.Track project schedules and deliverables; provide status reports regularly to stakeholders.Enforce change management, quality assurance and risk management throughout the project lifecycle.

Greater Atlanta Area

Manage all aspects of the customer-facing solution training process. Advise senior management on best practices to improve training strategies.Develop & refine product training program for sales.Provide professional quality end-user training to InterConnect ( SaaS Solution) and APPRO (ASP Solution) customers.Conducted onsite or web-based training for various customers in North America.Provide professional training to external customers on credit-related solutions, achieving a customer satisfaction rating of 97%Design, develop and manage training curriculum for both external and internal delivery

Instructed 100's of students across the country who worked for customers deploying PeopleSoft as their ERP solution. Achieved a customer satisfaction rating of 96% or greater for over 5 yearsCertified to teach SQR, PeopleTools I and II, Application Engine, Application Designer, Process SchedulerConducted onsite training and addressed specific client issues offering solutions for customers including; Lead a team of instructors and writers to develop a new course (Advanced SQR for PeopleSoft); developed the idea, and then led a national project team to develop the course, write the guides, and deliver the course generating over $250,000 over four yearsMentored several technical instructors, coaching them and supporting them during their certification

Trained 100's of PeopleSoft customers on various PeopleTools solutions.Accepted into Quality Club in recognition of superior customer satisfaction (top 10% worldwide 1999)Manage classroom dynamics providing individual instruction for students with varying technical proficiencyApply creative methods for presenting complicated technical conceptsPromote positive and supportive learning environment for customers

Led a team of maintenance programmers to meet aggressive deadlines and deliver quality code fixes and enhancements for IBM Marketing Support SystemGathered statistics and quality control measurements to analyze performance of team members and provided input to management concerning their performance reviewsMonitored and coached technical support representatives to hone their skills in helping customers

Mentored technical support representatives to hone their skills in helping IBM PC customers resulting in a customer satisfaction improvement from 95% to 98% for my teamSuccessfully supervised various teams of Technical Support Representatives to achieve aggressive performance goalsServed as an escalation point, assisting customers with various special-case scenarios ranging from simple complaints, to hardship cases, to "just out of warranty" issues and even product recallsParticipated in hiring process by conducting technical interviews to assist management in choosing the best candidates for technical support reps for IBM PC HelpCenter

Provided professional and reliable technical phone support to IBM PC customers requesting help from IBM National PC HelpCenter

Developed quality leading-edge application software in COBOL, SQL, Rexx & SEDL (an IBM proprietary object-oriented 4GL)Contributed as a key player in the entire development life cycle including design, code, quality assurance and maintenance resulting in delivery of quality application software on IBM's AS/400 environment

Provided custom configuration support to customers who purchased desktops and servers from NYNEX.Loaded operating systems and application software, Hardware repair, Diagnostics & Trouble-shooting,

Co-operative work programProvided technical and administrative support for NYNEX Marketing Education staff members.Maintained computer labs, ensuring PCs were operational and loaded with appropriate software for training needs.

Master Of Ed, Adult And Continuing Education, 4.0

Master of Education in Adult & Continuing Professional Education. Courses included: + Adult Learning & Instruction + Program Development +.

Bachelor, Computer Science

Activities and Societies: Co-op program with NYNEX, Outstanding College Students of America 1989