Andy Daugherty Email & Phone Number

Greater Atlanta Area

Serve as Alliance Manager for one key partnership (Banking / Financials). Ensure objectives of partnership are realized by orchestrating problem resolution, managing governance process between Equifax and our partner(s), making sure contractual obligations are met, and facilitating communication and work flows.Lead implementation, program management, and.

Atlanta GA

Manage functional and technical delivery of Human Resources Management systems projects within project constraints, to drive desired business benefit.Collaborate with business and technology project stakeholders to understand business requirements, and manage design and implementation of technical solution to meet the requirements on time and on.

Greater Atlanta Area

Manage all aspects of the customer-facing solution training process. Advise senior management on best practices to improve training strategies.Develop & refine product training program for sales.Provide professional quality end-user training to InterConnect ( SaaS Solution) and APPRO (ASP Solution) customers.Conducted onsite or web-based training for.

Instructed 100's of students across the country who worked for customers deploying PeopleSoft as their ERP solution. Achieved a customer satisfaction rating of 96% or greater for over 5 yearsCertified to teach SQR, PeopleTools I and II, Application Engine, Application Designer, Process SchedulerConducted onsite training and addressed specific client issues.

Trained 100's of PeopleSoft customers on various PeopleTools solutions.Accepted into Quality Club in recognition of superior customer satisfaction (top 10% worldwide 1999)Manage classroom dynamics providing individual instruction for students with varying technical proficiencyApply creative methods for presenting complicated technical conceptsPromote.

Led a team of maintenance programmers to meet aggressive deadlines and deliver quality code fixes and enhancements for IBM Marketing Support SystemGathered statistics and quality control measurements to analyze performance of team members and provided input to management concerning their performance reviewsMonitored and coached technical support.

Mentored technical support representatives to hone their skills in helping IBM PC customers resulting in a customer satisfaction improvement from 95% to 98% for my teamSuccessfully supervised various teams of Technical Support Representatives to achieve aggressive performance goalsServed as an escalation point, assisting customers with various special-case.

Provided professional and reliable technical phone support to IBM PC customers requesting help from IBM National PC HelpCenter

Developed quality leading-edge application software in COBOL, SQL, Rexx & SEDL (an IBM proprietary object-oriented 4GL)Contributed as a key player in the entire development life cycle including design, code, quality assurance and maintenance resulting in delivery of quality application software on IBM's AS/400 environment

Provided custom configuration support to customers who purchased desktops and servers from NYNEX.Loaded operating systems and application software, Hardware repair, Diagnostics & Trouble-shooting,

Co-operative work programProvided technical and administrative support for NYNEX Marketing Education staff members.Maintained computer labs, ensuring PCs were operational and loaded with appropriate software for training needs.

Master Of Ed, Adult And Continuing Education, 4.0

Master of Education in Adult & Continuing Professional Education. Courses included: + Adult Learning & Instruction + Program Development +.

Bachelor, Computer Science

Activities and Societies: Co-op program with NYNEX, Outstanding College Students of America 1989