Paa Opoku Email & Phone Number

Milton Keynes, Gb

Tongwell, England, United Kingdom

- Took ownership of resolving retailer and broker queries through first-contact resolution, delivering personalized service and expertise indefined processes, and serving as a go-to for advice and process improvement.- Acted as deputy for the Team Leader and collaborated closely with Underwriting, Sales, Campaigns, and Product teams to ensure smoothservice delivery.- Proactively coached and motivated team members, overseeing onboarding, training, and continuous development, while managing weeklyperformance.- Monitored and managed department SLAs, conducted regular audits, amended RVs, and ensured adherence to standards, acting as the mainescalation point for complex issues.- Led and delivered multiple projects, handling project management, resource allocation, and drawing up reports to track progress.- Reviewed and updated procedures to enhance department efficiency and supported recruitment by interviewing new advisors.- Provided training and induction support to embed essential skills and system proficiency in new team members, ensuring the highest customeroutcomes across various platforms.

Tongwell, England, United Kingdom

- Managed dealer inquiries via phone and email, providing solutions and serving as the primary escalation contact for broker and field salesteams.- Developed and maintained strong relationships with key stakeholders, managing a portfolio of retailer accounts to ensure alignment withbusiness goals and customer satisfaction.- Coordinated closely with cross-functional teams to resolve complex queries and streamline processes, resulting in improved customer anddealer outcomes.- Created and distributed network communications, managed performance reviews with dealers, and supported the Campaigns DevelopmentExecutive Team to drive product awareness and sales initiatives.- Provided stakeholders with regular updates, chaired client meetings, and led strategic discussions to reinforce account goals and objectives.- Monitored and analysed retailer sales performance metrics for new and used cars, fleet, and business sales, ensuring they met quarterly andannual targets.- Took ownership of projects from inception to rollout, including onboarding new dealerships and delivering comprehensive training programs.- Delivered sales insights to stakeholders, prepared reports, and escalated critical issues to ensure timely resolution.- Collaborated with the marketing team to tailor communications for the retailer network, maintaining up-to-date information in Salesforce foraccurate tracking.- Actively built and fostered internal relationships with sales, marketing, and operational teams to enhance service quality and clientsatisfaction.

Tongwell, England, United Kingdom

Tongwell, England, United Kingdom

- Activated car finances- Trained new starters

Central Milton Keynes, England, United Kingdom

Central Milton Keynes, England, United Kingdom

L2 Diploma In It

Education record