Responsible for Partnerships, Expansion and Licensing with a focus on West Africa. Backed by: Y Combinator, Accel Partners (their first African Investment!), DST Global, DFS Lab, NYCA Partners, Bessemer Partners, and several incredible fintech angel investors. Check us out here: www.nala.com

Delaphone is a telecoms company with a focus on provision of customer experience and support systems for businesses.We provide turnkey contact center and IP telephony solution for airline operators, financial institutions, utility companies and any business that seeks to improve and track their business communications with their customers. Delaphone is a key industry supplier of next generation cost-saving communication solutions that utilize internet technologies.Delaphone… Show more Delaphone is a telecoms company with a focus on provision of customer experience and support systems for businesses.We provide turnkey contact center and IP telephony solution for airline operators, financial institutions, utility companies and any business that seeks to improve and track their business communications with their customers. Delaphone is a key industry supplier of next generation cost-saving communication solutions that utilize internet technologies.Delaphone provides reliable, affordable internet telephony products and services with 24 hour technical support ensuring an excellent customer experience.Our Solutions Include:+ Cloud Hosted Contact Center Solutions+ Contact Center Solutions on Premise+ Outsourced Contact Center+ Customer Relationship Management (CRM) Solutions+ Cloud Answering & Telephony Solutions+ Whistleblower Lines+ Customer Satisfaction and NPS Scoring+ Telephone Based Mystery Shopping+ SIP Trunking+ VAS Solutions - USSD Shortcodes, SMS Marketing, Voice Broadcast+ Business Support Systems/Solutions- Ticketing Systems- HR Management Solutions- Customer Loyalty Platforms- Domestic Cloud Storage- Call Conferencing- Business Connectivity; Fibre, Radio to the premises- Payroll Software+ Telecoms Deployments; 3G, 4G Deployments Show less

We're making Africa the first cashless continent.In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.We're solving this… Show more We're making Africa the first cashless continent.In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote D'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. Show less

Driving the usage of JumiaPay within the Jumia Ecosystem (Jumia E-commerce, Food, Digital Services). Manage relationships with local and global payment partners while directing the payments integration roadmap. Building on solid expertise in the regulatory environment in relation to Financial Services and acting as primary liaison with the Central Bank of Ghana. Responsible for P&L across three internal verticals.

Acting in dual roles as Deputy General Manager and Product Manager, lead redesign processes and revamp strategies to exceed company objectives. Facilitate the flow of information between local department managers and upper management. Team with the general manager in efforts to formulate successful planning and execution of company goals. Streamline entire product chain cycle from conceptualization to execution, and oversee all activities surrounding product development. Assure… Show more Acting in dual roles as Deputy General Manager and Product Manager, lead redesign processes and revamp strategies to exceed company objectives. Facilitate the flow of information between local department managers and upper management. Team with the general manager in efforts to formulate successful planning and execution of company goals. Streamline entire product chain cycle from conceptualization to execution, and oversee all activities surrounding product development. Assure proper functionality and automation of end-to-end stack of Fido loans product.Exercise professionalism while serving as the representative for the company at government regulatory body and industry events. Show less

Managed expansion of Tigo Cash platform and identified opportunities for new business relationships with third parties. Defined and conceptualized roadmap for the rollout of Tigo's mobile money product. Coordinated with platform vendors, and steered product development to assure a successful execution.

Shaped and executed expansion and implementation strategy of the company's MFS ecosystem via integration with third parties. Led development of high-impact developer program to commercialize APIs while incubating ideas from tech start-ups and entrepreneurs in penetrating new markets in Africa and LATAM.

Acted as compliance lead for synthesising and communicating Global Architecture roadmap. Assured that all systems and platforms met requirements for company-wide convergent billing, CRM, BI, and Wi-Fi initiatives.

Maintained billing and rating integrity in compliance with Ofcom regulations. Served as lead analyst on new payment gateway that delivered more secure recurring card payments solution to the business. Assisted with initial set-up of off-shore operations teams in South Africa for the group’s fixed-line and home broadband business.