- Recognized for being the intern promoted most rapidly within the company, reflecting my commitment and skills.- Maintained the responsibilities of my previous role, ensuring operational continuity.Additionally, I took on new responsibilities:1) Engagement- Proactive management of two new engagement initiatives, including a monthly goal-based campaign for users and the VIK Experience, an exclusive street race for clients.- For the VIK Experience, I developed the media kit and commercial presentation in partnership with other team members involved in the project, and conducted commercial presentations to attract sponsors.2) Reward Management:- Established relationships with international GiftCards suppliers to expand the company's rewards portfolio.3) Partnership and Sponsorship:- Development of a new media kit and active collaboration with Marketing in creating the commercial presentation.- Conducted financial projections aligned with the company's strategic growth and success objectives.

As a Customer Success professional, my role is centered around ensuring the success and satisfaction of our valued clients.1) Customer support:- Proficient in delivering top-tier support across diverse channels to ensure optimal user experiences.- Committed to resolving inquiries promptly and effectively, enhancing customer satisfaction.- Analysis of feedback and metrics to refine strategies, fostering stronger client relationships.2) Personalized engagement strategies:- Specialist in developing customized engagement strategies to address the unique needs and objectives of our user base.- Driving customer success through personalized approaches that prioritize client satisfaction.3) Reward management:- Organization and purchase of GiftCards to guarantee rewards to users of many different companies.4)Sponsorship and partnership relationship management:- Cultivation and nurturing of existing sponsor relationships to ensure continued collaboration and mutual benefit.- Efficient management of content delivery schedules and communication strategies to effectively showcase sponsors and their contributions.

- Development of an Internal Communication project with the aim of democratizing access to information for blue collar employees. The project was part of an innovation challenge carried out by the company and was among the top 10 in Latin America. - Relationship with different areas of the company to produce content for internal communication, magazine, newsletter, corporate TV and internal campaigns requested by client areas. - Participation in the planning and development of communication and internal marketing campaigns for the office and factories. - Financial flow of campaigns and actions in SAP (Creation of purchase requisition, follow-up of purchase orders and release of invoices). - Assistance in press demands.