Paawan Bhatia Email & Phone Number

Greater Toronto Area, Canada

- Managing top Pharma and Medical Devices Accounts- Increased account revenue by over 170% for leading Pharma Industry accounts- Introduced new services, including Over the Phone Interpretation, Machine Translation- Improved efficiencies in costs and localization turnaround times, by suggesting innovative solutions- Introducing and discussing solutions powered by Artificial Intelligence (Ai) and Large Language Models (LLMs) for reduction in timelines and improved content analysis- Specialize in eLearning and Multimedia Solutions for Life Sciences Industry

Toronto, Ontario, Canada

Toronto, Canada Area

- Established the newly formed Vendor Management Department at MCIS, with a roster of over 5000 interpreters and translators;- Identified the key objectives and goals of the department: recruitment, roster management, performance management and reporting;- Launched the new Interpreter Management System (IMS), Interpreter Intelligence, including testing of the new system and writing the training materials for external vendors;- Compiled the SoPs and operational manual for the department to include training materials for internal staff and language professionals;- Designed the training and on-boarding process for freelance interpreters and recruitment department;- Refining and engaging with existing roster to improve sourcing efficiencies and fulfillment rates for jobs.

Toronto, Canada Area

- Screened and recruited freelance interpreters and translators for short and long term recruitment needs;- Identified targets for new and existing contracts;- Developed a recruitment plan and feedback on on-going strategy;

Toronto, Canada Area

Built positive and on-going relationships with existing and new customers by identifying project requirements, outsourcing projects and coordinating tasks among various teams. Point of contact/ account manager for customers in my portfolio, working to identify their needs, project delivery and feedback post service delivery.

Toronto, Canada Area

- Coordinated multiple events and marketing activations at premium venues across the country for Nestle Canada;- Researched and analyzed data for marketing and product launch summaries;- Identified and secured new key corporate accounts; - Managed and further strengthened existing clients to increase sales;- Supported teams in Vancouver, Montreal, Ottawa and Toronto with equipment and inventory management.

New Delhi Area, India

- Connected with clients from multinational companies in the UK, the US, the EU and Canadafor business development.- Marketed projects to international technology companies for tech-transfer and mutual partnerships.- Organized events, including workshops and seminars, to identify projects across industries.- Designed Company’s social media policy and managed accounts using online dashboards such as HootSuite.- Supervised the design team, and proactively gave creative inputs to develop company’s website and online collaterals.- Coordinated with various stakeholders for project development, including members of the Government, multilateral organizations and Embassies.

New Delhi Area, India

- Researched and analyzed industry data to compile monthly and annual reports on carbon and energy efficiency markets.- Wrote and managed content for social media platforms and the website, including writing blogs and new stories.- Represented Climate Connect at various industry events, including the Annual Carbon Market Conclave, attended by Members of the Cabinet, industry leaders and multinational companies, as the media representative.

London, United Kingdom

CHPA is the trade association for Combined Heat and Power and District Heating Industry in the UK. - Developed UK's first database on district heating schemes, which allowed in formulating strategy for policy advice and business development.- Engaged with the team to meet overall aims of business development, promoting use of energy efficient technologies in private companies and governmental institutions.- Established contacts to gain insight into the existing schemes through research using electronic resources.

London, United Kingdom

The Public Realm and Sustainability department of Camden Council is one of the largest within all London councils. This position was key in improving my insight about various aspects of sustainable governance. The role was to develop ideas to deliver sustainability message, create reports and monitor success of various campaigns. - Conducted research for monitoring of various campaigns of the Council.- Created reports for the monitoring and feedback of Camden's Sustainability Engagement Programme.- Collated and provided in-depth analysis of responses, including recommendations of actions moving forward, and research into behaviour change. - Attended and contributed to meetings on behalf of the team as and when required, including chairing Team Meetings. - Created spreadsheets to assist the Air Quality Monitoring Officer in the team.

London, United Kingdom

Provided crucial support to the department, learning new systems: MARSHA, Opera, Citrix/Delphi to handle incoming guest enquiries, conducted competitor analysis, generated reports on corporate accounts, made reservations and handled marketing and PR related enquiries. - Collected information through extensive use of electronic media to compile company specific reports.- Generated reports to support the revenue department for identifying top business accounts.- Liaised with various departments to meet the special requirements of Marriott Platinum Members.- Coordinated with business partners handling company's PR profile and electronic resources.

London, United Kingdom

Responsible for the delivery of Marriott Service Standards through customer satisfaction and team motivation. Supervising four departments with staffing of over 30 members at Marriott Hotels to coordinate and manage day to day activities.Chairing the Environmental Committee (Spirit to Preserve) at Marriott hotels and ensuring adoption of eco-friendly hotel practices through constant persuasion of staff and management.

Msc, Environment, Politics And Globalisation, Merit

Researched on implementation of decentralized energy technologies by the London Boroughs. Majors included: International Governance.

Post Graduate Certificate, Fundamentals Of Sustainability

Ba (Hons), Hospitality Management, 1St Class Hons.

Thesis on destination marketing campaigns by provincial and federal government agencies and public institutions. Majors included: Sales.