Pedro A Bayly's Location
Mexico City Metropolitan Area, Mexico
Pedro A Bayly's Contact Details
Pedro A Bayly personal email
- Valid
About Pedro A Bayly
As the Managing Director and HR Business Partner at HR Management MX, I lead and execute the business strategy and marketing, financial, administrative, and operational functions of the company. I have more than 30 years of hands-on experience in various fields, such as Back Office, Telephone Service Centers, Treasury, Risk, Business Unit, and Project/Product Management. I hold a Green Belt 6 Sigma certification and have successfully implemented company policies and developed strategic plans.My core competencies include strong leadership, relationship management, resilience, customer service orientation, product development, results-driven, project management, analytical and problem-solving skills, innovation and change driven, and negotiation skills. I am passionate about linking business strategies to plans and objectives, identifying deficiencies and potential opportunities, and developing innovative and cost-effective solutions for enhancing competitiveness, savings, increasing revenues, and improving customer service offerings. I also enjoy training, mentoring, and team building, and I am a team player who can influence and motivate others.
Pedro A Bayly's Current Company Details
Managing Director & HR Business Partner with Green Belt 6 Sigma expertise
Pedro A Bayly Work Experience Details
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Treasury ManagerIntegra Consultores En Negocios Jun 2011 - Mar 2014Mexico City Area, MexicoExperience in the collection and recording of financial resources received on bank accounts from party partners.• Payments by electronic transfer by item• Daily and monthly reconciliation of 60 bank accounts statements• Funding and payroll• Payment of administrative services.• Development of resources flow report• Management fees charged to customers• Notification of special moves to Accounting Department
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Commercial Executive & Product ManagerGrupo Posadas - Ampersand Sep 2008 - Nov 2009Mexico City Area, MexicoCommercial Relationship Management, developing loyalty solutions and business strategies, fostering strong partnership to improve service level and meet commercial requirements.•Managed portfolio of clients with a focus on growing profitable business developing Loyalty Solutions Programs, as Apreciare Club, Motiva and Ekash (Posadas own programs), Puntos Somfy, Puntos Pakmail, PROSA-Banco Walmart, Farma Rewards•Managed and implemented the loyalty solution named Amperbono as an incentive program product•Negotiated commercial terms of transaction and service overseeing progress of deal execution maintaining close liaison with Operations and Technology Management to ensure efficiency according to business objectives•Ensured the growth of results against agreed plans and actively pursued the identification of opportunities to assist clients meet their day-to-day financial and information needs and medium term goals•Monitored and measured results constantly and provide feedback and updates on progress toward objectives -
Customer Service SupervisorIusacell Jul 2007 - Jun 2008Mexico City Area, MexicoCall Center experience supporting and managing team, delivering service and key information for mobile telephone users, driving continuous quality improvement, leading and coaching team to perform high quality standards. •Trained new initiatives and products to team.•I led and coached the Telephone Service Unit for Iusacell and Unefon pre-payment plan•Managed key metrics, analyzed evaluated and improved performance indicators as efficiency and quality•I led quality assurance initiatives implementations for the unit, in accordance with the direction requirements•Trained staff in accordance of commercial initiatives to be transferred to the clients -
Team LeaderAmerican Express Aug 2003 - Jun 2007Mexico City Area, MexicoCustomer Service experience, managing Merchant Service and Delivery - High Value team, supported service for an expanding key accounts portfolio with high quality standards, partnered with operational units to profitably control money losses and also leaded employee satisfaction.•Led High Value & Brand Units, as main key roles were payments disputes, financial inquiries, set up’s and up dates in system for High Value Merchants•Responsible of the Point Of Sale Help Desk, supporting and assisting submission and Point of Sale devices issues•Managed, analyzed and improved key process indicators performance as productivity, efficiency, aging and quality•Executed, trained and guided staff to fulfill policies and procedures improving key process indicators•Mapped operational procedures optimizing resources, supported projects as the launching of new products as Recurrent Billing Data Base, Zero Interest Plan, Telmex Residential, Record Of Charges Submission Validation, Duplicate Billing Prevention, Stop Billing for Palacio de Hierro, Airlines Industry Case Handling Improvement, Car Tax Payment -
Operations SpecialistAmerican Express Jun 1999 - Jul 2003Mexico City Area, MexicoEstablishment Services Specialist improving task and processes and implementing commercial initiatives.•Quality Assurance Leader for Telephone Service Units as Service Center, Telemarketing and Help Desk, improving action plans•Responsible for main Project Implementation to improve Merchant •Subject Matter Expert on every process of Establishment Services and responsible of special case handling•Generated reports that highlighted the department's performance against its goals with recommendations for improvements•Process-improvement, suggested, designed and improved operation processes, mapping and documenting business service and delivering agreement reports and service requests•Transferred payment and reconciliation processes held in other countries to Mexico•Supported and processed back log due contingencies or lack of planning•Created and updated process flowcharts for reference and training purposes•Trained and mentored new hires and updated staff in new products, policies, procedures and strategies
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Terminal Support Unit SpecialistAmerican Express Jun 1995 - May 1999Mexico City Area, MexicoSubject Matter Expert for Point Of Sale transactional process•Responded to Point Of Sale users calling the Help Desk to report a problem or assistance•Responsible for managing the customer service•Operative management support systems and to ensure the continued functioning of electronic Stratus platform•Ensured continuity of operation through the proper functioning of the system by means of attention, response monitoring and reporting, classifying them according to priorities for solution•I led departmental duties as Management Information System, and telephone service productivity•Responsible for creating and implementing procedures for the settlement thereof and completing upgrades and adding additional features to a POS system•Ownership of all tickets created until appropriate resolution was reached•Escalated issues to the proper support group based on the priority and severity of issue•Provided management escalation and customer notification of technology issues, as needed•Accurately and extensively documented all instances and actions taken in the trouble ticket software
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Establishment Services AnalystAmerican Express Jun 1994 - May 1995Mexico City Area, MexicoHandled, general customer inquires, invoice questions, and customer complaints through phone interaction to field questions and concerns from customers. • Responded to customer requests• Researched billing issues and payment disputes • Sold products and placed customer orders in computer system• Provided customers with product and service information• Upsold products and services• Transfered customer calls to appropriate staff• Identified, research, and resolved customer issues using the company computer system• Followed-up on customer inquires not immediately resolved• Completed call logs and reports• Research misapplied payments• Recognized, document and alert the supervisor of trends in customer calls• Recommended process improvements
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Customer Services RepresentativeAmerican Express Oct 1993 - May 1994Mexico City Area, MexicoFirst point of contact for customers who had inquiries and problems about a product or service dealing quickly and efficiently with customer enquiries or complaints• Skilled to provide service and deal quickly and efficiently with customer enquiries or complaints by phone and front desk• Answered financial requests as customer's balance or complaints• Updated the customer's information• Signed the customer up for new services• Routed inquires involving erroneous charges• Worked antisocial hours in order to meet customers’ requirements, solve their problems and thus encourage future business• Proactively foreseen possible delays or complications and plan strategies to avoid or minimize them• Ensure the accuracy of financial records for billing purposes, occasionally negotiating an alteration to the stated price or terms and conditions as a compensation to customers
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Publicity & Music Radio MonitoristNielsen Mar 1990 - Oct 1990Mexico City Area, MexicoMedia monitoring and analysis• Monitoring and recommending action to assist business decision• Subject matter expert for English music Radio Stations• Identified trends of activity and responding by taking relevant action reporting issues with radio publicity and transmission• Liaised with other departments in business to communicate Marketing activity, and support company developments -
Census Questionnaires Quality ValidationInstituto Nacional De Estadística Y Geografía (Inegi) Jan 1990 - Mar 1990Mexico City Area, MexicoVolunteered to validate quality and veracity for the 1990 Nacional Census questionnaires• Quality monitoring• Counted questionnaires• Validation of geographical area• Field coordination
Pedro A Bayly Skills
Team Leadership
Leadership
Team Management
Strategy
Business Strategy
Call Centers
Strategic Planning
Negotiation
Finance
Team Building
Customer Service
Change Management
Program Management
Training
Risk Management
Teamwork
Business Development
Project Management
Call Center
Operations Management
Customer Satisfaction
Insurance
Cross Functional Team Leadership
Communication
Account Management
Term Life Insurance
Customer Acquisition
Customer Loyalty
Customer Retention
Inventory Management
Customer Oriented
Health Insurance
Disability Insurance
Managed Money
Fixed Annuities
Life Settlements
Insurance Agents
Customer Relations
Telephone Skills
Customer Focus
Help Desk Management
Back Office
Front Office
Middle Office
Client Communication
Team Coordination
Call Center Development
Contact Centre
Internet
Commercial Banking
Pedro A Bayly Education Details
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Bachelor'S Degree In Commercial Relations -
Engineering/Industrial Management
Frequently Asked Questions about Pedro A Bayly
What is Pedro A Bayly's role at the current company?
Pedro A Bayly's current role is Managing Director & HR Business Partner with Green Belt 6 Sigma expertise.
What is Pedro A Bayly's email address?
Pedro A Bayly's email address is pa****@****hoo.com
What schools did Pedro A Bayly attend?
Pedro A Bayly attended Instituto Politécnico Nacional, Universidad Nacional Autónoma De México.
What are some of Pedro A Bayly's interests?
Pedro A Bayly has interest in Social Services, Economic Empowerment, Environment, Science And Technology, Human Rights, Animal Welfare, Health.
What skills is Pedro A Bayly known for?
Pedro A Bayly has skills like Team Leadership, Leadership, Team Management, Strategy, Business Strategy, Call Centers, Strategic Planning, Negotiation, Finance, Team Building, Customer Service, Change Management.
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