Pablo Castets Email & Phone Number

Responsible for managing cancelled credit card accounts portfolio, maximizing recoveries pre and post charge off, for Mexico, Argentina, Puerto Rico, Virgin Islands and Latin American Countries with off shore services.•Reduced delinquency in 60 day past due portfolio;•Improved write off rates compared with the set targets for each market in the last two years;•Developed best practices for external agency management, and implemented a new portfolio management methodology based on… Show more Responsible for managing cancelled credit card accounts portfolio, maximizing recoveries pre and post charge off, for Mexico, Argentina, Puerto Rico, Virgin Islands and Latin American Countries with off shore services.•Reduced delinquency in 60 day past due portfolio;•Improved write off rates compared with the set targets for each market in the last two years;•Developed best practices for external agency management, and implemented a new portfolio management methodology based on aging and liquidation control, to prevent write offs and enhance net loss provisions;•Lead a regional team of 40 team members based in Mexico and Argentina; and more than 750 collectors grouped in 12 external collections agencies based in Mexico, Argentina, US, and Canada;•Leveraged best practices and standardized processes among markets;•Managed an annual operational budget higher than U$ 22M, controlling both agency fees and operating expenses;•Developed payment flexibility plans for customers, and new incentives programs for both external agencies and their collectors to drive higher performance. Show less

Managed cancelled credit card accounts portfolio for Mexico with a team of 20 internal employees, and more than 600 collectors in 6 external agencies based in Mexico. In this position I was responsible for:•Implementing a new collections management system ;•Create a new team structure to better response to market and economic condition needs;•Deployed a Legal Collections strategy to maximize recoveries in high balance and low liquidity accounts;•Developed and put in place… Show more Managed cancelled credit card accounts portfolio for Mexico with a team of 20 internal employees, and more than 600 collectors in 6 external agencies based in Mexico. In this position I was responsible for:•Implementing a new collections management system ;•Create a new team structure to better response to market and economic condition needs;•Deployed a Legal Collections strategy to maximize recoveries in high balance and low liquidity accounts;•Developed and put in place external agencies performance controls;•Redesigned back end processes, providing better controls on collections processes;•Improved portfolio performance;•Achieved better internal audit ratings through more robust processes and controls; and•Kept under control and within targets operating expenses. Show less

Managed Business Transformation and Support Teams focused in: Customer Satisfaction, Operating Expenses Reengineering, Project Management, Technical Training and Quality Monitoring.•Delivered outstanding reengineering benefits, consistently achieving expected annual targets through: Identifying improvement opportunities; Managing project portfolio and project execution;•Lead international projects to leverage the results obtained in the market to other countries; •Supported… Show more Managed Business Transformation and Support Teams focused in: Customer Satisfaction, Operating Expenses Reengineering, Project Management, Technical Training and Quality Monitoring.•Delivered outstanding reengineering benefits, consistently achieving expected annual targets through: Identifying improvement opportunities; Managing project portfolio and project execution;•Lead international projects to leverage the results obtained in the market to other countries; •Supported process migrations from other Markets to Argentina;•Actively participated in Telephone Service Center’s vendor selection for own volumes and for volume migration from Mexico to Argentina;•Drove Six Sigma culture deployment, identifying and training Six Sigma resources, and managing Six Sigma project portfolio;•Improved Customer Satisfaction and Loyalty, positioning Argentina as one of the three top performers operating centers compared with all International Markets;•Lead Customer Listening, Quality Monitoring, Technical Training, and Business Contingency Plan local teams;•Designed and implemented new outsourced printing service;•Won the President Club Award for the results obtained in 2006. Show less

Responsible of Transaction Processing, Customer and Merchant Billing, Card Embossing, Logistics & Distribution, and Bank Relationship.Achieved significant savings in operating expenses that contributed to achieve operating cost reductions targets;Improved processes effectiveness, reducing operating timeframes and improving quality and effectiveness;Supported new product development and launch plans;Reduced customers claims through improving statement delivery timeframes in… Show more Responsible of Transaction Processing, Customer and Merchant Billing, Card Embossing, Logistics & Distribution, and Bank Relationship.Achieved significant savings in operating expenses that contributed to achieve operating cost reductions targets;Improved processes effectiveness, reducing operating timeframes and improving quality and effectiveness;Supported new product development and launch plans;Reduced customers claims through improving statement delivery timeframes in more than 50%;Created contingency plans for minimizing impact of any bank bankruptcy on Customer remittances and Merchant payments, during the economic crisis of late 90's and early 00's;Won Chairman Awards Tier 1, and Tier 2 for the success achieved in this position Show less

www.molinos.com.ar In charge of logistics projects executions, process improvement and reengineering, applied to Logistics facilities all at country level, logistic performance reporting, cost benefit analysis.New facilities project executionFacilities lay out re designLogistics Project executionContract re negotiations with logistic and delivery vendorsNew routing software for goods delivery, analysis and implementation

Master, Business Administration

Engineer, Industrial Engineering