As an engineer I provide engineering, second-level technical support, and technology integration services for moderately complex to complex network infrastructure including wide area networks (WAN), local area networks (LAN), secure wireless networks, firewalls, load balancers, hybrid infrastructures and related devices. I have lead team initiatives and participated in multiple IT project implementations. I am a learned professional responsible for resolving problems of moderate difficulty through analyzing possible solutions utilizing standard procedures and can work under limited supervision.

Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems. Communicated regularly with IT Director regarding pertinent IT activities. Defined and implemented disaster recovery and backup procedures. Developed and implemented all IT policies and procedures. Established and managed to budget comprising ongoing operations and upgrades to systems. Kept up to date on industry developments and best practices. Maintained quality of service by establishing and managing to organizational standards. Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management. Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review. Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements. Oversaw provision of end-user services, including help desk and technical support services. Provided proactive analysis of key metrics, project milestones, and departmental priorities. Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments. Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements.

Involved in the planning, support, training and upgrade of 23 branches located in Colombia, Panama, Mexico, USA, UK, Spain, Brussels, Singapore, Australia and India Involved in the acquisition and installation of all IT-related equipment Involved in the design of the global MPLS connection, connecting more than 100 international branches Involved in the deployment of the Avaya-based IP telephony system Involved in the opening of 10 branches, including equipment acquisition, cabling, ISP and Telephony contracts, and server and workstation setups. Involved in the installation, setup and deployment of VMWare server and client products Implemented Hi-end Cisco Wireless network Cisco switches and routers maintenance Installed, setup and implemented a WSUS server for software and updates Tested, selected, installed and setup antivirus solution (NOD32 Enterprise) Installed, setup and manage the company’s email server, with over 1400 users Involved in the planning, installations and deployment of a dedicated, multi-branch Polycom videoconferencing system, including server setup Supervise a team of technicians that provide software and hardware troubleshooting, and support and training, as well as two in-country technicians Supervise a 24/7 International helpdesk