Pablo Concha Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

São Paulo, São Paulo, Brazil

Responsible for expanding and maintaing existing accounts through sales and retention techniques. Daily activities include discovery, sales presentations, proposals and negotiation. Key audience ranges from IT Managers to C-Level Executives.Also responsible for a team of 4 account managers, with main activies being training, setting and and tracking goals, and improving processes.- top 3 award Upsell LATAM Google Partners- 134% increase in revenue Q4 fy19- 7% churn rate fy19- 36% increase in Cloud products value

-Strategized on developing new business and expanded footprint into existing accounts-Developed, built, and nurtured long-term relationships with C-level executives within the customer organizations-Assess project risks and anticipate challenges in order to prevent churn and contraction-114% sales quota fy18

Lindon, Utah, United States

- Retained 91% consumer memberships through utilization of sales tools and techniques - Developed new procedures and implemented customer retention campaigns- Provided timely resolution of product related customer support issues- Monitor daily activities of 25 customer support professionals- Analyze reports detailing service metrics and redesign practices to eliminate service bottlenecks and eliminate several common customer concerns

Provo, Utah Area

Responsible for going door-to-door and selling pest control services. Played a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services. - Maintained and expanded client database within assigned territory- Consistently hit and exceeded sales goals by a minimum 20%.- Responsible for recruiting and training other sales representatives- 93% retention rate

Greater Salt Lake City Area

Book-keeping:- Receiving and recording supplier invoices and processing them within the accounting system- Processing expenses claims transactions once paid- Converting transactions into our recording currency where appropriate- Assisting with payment and bank reconciliation tasks- Providing support with other financial reconciliation tasks as requiredCollections Specialist:- Collection calls and/or correspondence in a fast paced goal oriented collections department.- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.- Accountable for reducing delinquency for assigned accounts.- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Especialização, Gestão Estratégica Da T.I

Associate Of Arts And Sciences - Aas, Accounting And Finance

Business Administration And Management, General