Pablo Hester Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Denver, Colorado, Us

-Direct cross-disciplinary teams that manage patient follow-up care coordination, telehealth, patient navigation and call center across four state region, improving health outcomes and patient experience.-Supervises department of 50 FTE that include three managers responsible for three program areas of patient care; responsible for call center attendants, patient care coordinators, patient navigators, virtual assistants, registered nurses and advanced practice nurses, ensuring access to high quality care. -Grow program and service teams through needs assessments, strategic planning, visioning and implementing structural operations that fill gaps and expand care. -Monitor call center metrics and institute quality improvement initiatives to improve customer and staff experience.-Continuously asses staffing structure and realign staffing levels to better meet customer need and organizational priorities. -Lead team in the expansion of new service lines to better serve customer demand and business case opportunities. -Collaborate and develop strategy in KPI dashboard development; develop staff expectations and drive team and individual accountability.-Budget management and development.

Lafayette, Colorado, Us

-Directed operations of multi-facility health center providing exceptional service to clients; supervised six site level managers with oversight of a department of over 100 personnel, including front line operational staff and dental assistants to ensure smooth operations. -Managed compliance, performance evaluations, staff training, and administration of company policies that led to engaged staff and satisfied clients. -Pioneered and administered medical and dental integration projects with the PDSA process that improved clinic flow and efficiencies, as well as patient access. -Monitored and lead quality improvement initiatives focused on improved client rates of follow up, patient access and workflow. -Designed and implemented policies, procedures and compliance agreements to meet government regulations from OSHAA, Joint Commission, and AAAHC. -Partnered with community partners to create dental health programing for school-based health centers.-Identified and lead patient growth strategies to meet organizational goals and business priorities.-Determined right-sized staffing ratios that Increased productivity and financial stability -Built out dental dashboard to identify and monitor patient volume and financial impact, as well as individual staff dashboards to drive accountability.-Department budget oversight and management.

Lafayette, Colorado, Us

-Facilitated monthly staff training and team meetings, as well as 90 day and annual reviews to grow and develop staff to reach their potential. -Supervised 10 front-line direct reports with dotted line supervision of an additional 7 employees in an integrated medical setting to meet clinical team needs and patient expectations. -Streamlined operations, medication storage/handling and compliance of clinic Vaccine For Children (VFC) program, valued at approximately $321,938.80 in 2014 to improve tracking and reduce waste-Developed patient database to effectively monitor and track disruptive events which improved patient and staff experience and safety. -Collaborated with site leaders to increase patient access by developing nurse and provider schedule for co-visit program. -Chaired site process improvement committee to analyze needs, test and implement processes that increased workflow efficiencies and patient and staff satisfaction. -Developed quality assurance process for medical records data entry and release of information to maintain patient chart accuracy and timeliness of record releases.

Responsible for marketing International Service Learning programs through classroom visits and individual informational meetings. Supported staff communication: Led weekly student staff meetings; created weekly, bi-weekly and quarterly staff reports.

· Organized and conducted informational and advocacy presentations for up to 50 people· Created contact and informational pamphlet used during outreach events· Conducted weekly online mining research and manage correspondence with volunteer members

Boulder, Colorado, Us

· Oversaw 8 member team in providing 24 hour service: managed staff trainings, evaluations, mentorship, and compliance with Four Star/Diamond standards· Scheduled and monitored labor of In-Room Dining team; managed supply inventory

• Co-founder of NGO aimed at providing resources to educational institutions in urban Jamaica• Cultivated a donor base, received 1,800 pounds of school supplies; made contact with recipientsand distributed to inner city schools in the greater Kingston, Jamaica area

Managed small team while maintaining accounts receivable, wrote estimates and project managed the implementation and adherence to landscape designs

Developed, organized, and implemented non-profit fundraising events, such as the highlysuccessful Reggae on the Creek, clinical member of eye care team during four different annual trips to rural Jamaica helpingscreen approximately 1,000 patients, organized eye care donations before annual trips to Rural Jamaica

Master Of Science - Ms, Health/Health Care Administration/Management

Master Of Arts - Ma, International Development-Global Community Health And The Caribbean

B.A., Major:Sociology, Minor:Ethnic Studies