- Provide exceptional customer service while maintaining a safe and secure work environment.- Conduct standardized reports that are prompt, professional and accurate relative to incident.- Notify supervisors and on-site staff of any irregularities, suspicious activities, security breaches and/or safety hazards.

Completed an intensive, hands-on Cybersecurity Analyst training program at Per Scholas, focusing on real-world applications and industry-standard tools. I developed proficiency with tools like Wireshark, Kali Linux, Nmap, and Splunk to mitigate cybersecurity threats. The curriculum included comprehensive coverage of security fundamentals, threat management, and incident response, preparing me for the CompTIA Cybersecurity Analyst (CySA+) and Splunk certification. Gained practical experience in network security, risk management, and ethical hacking, along with elective skills in Python and AWS. I participated in simulated penetration tests, phishing campaigns, and real-world scenarios, enhancing my skills in network security and threat analysis. I also learned to implement key security measures such as firewalls, MFA, data encryption, and endpoint protection. This program developed my problem-solving abilities, teamwork skills, and my ability to think proactively in a dynamic environment. Ready to contribute to the cybersecurity field with a strong foundation in both theoretical knowledge and practical skills.

- Troubleshoot and basic device configuration in iOS/iPadOS.- Device restarts, app re-launches, printer connectivity assistance, synchronization confirmation, troubleshooting Wi-Fi connectivity to cellular hotspot/MiFi devices.

- Participated in a 12-week IT Support Specialist program spending over 270 hours learning skills in computer networking and operating systems fundamentals.- Troubleshooting and problem-solving IT infrastructure and configuration issues.- Hands-on practice with skills needed to be a successful IT support specialist.

- Observes and reports activities and incidents at an assigned client site.- Provide the security and safety of client property and personnel.- Preserve order and may act to enforce regulations and directives for the client site.

- 100 hours intensive program where I will be introduced to general security, communication security, infrastructure security, cryptography, operational/organizational security and physical security.- Learned techniques detecting and correcting security vulnerabilities.