Pablo Mosteiro is a Head of Customer Support at Lynx at Lynx Tech. Colleagues describe him as "Pablo is an excellent professional that is able to combine the operational knowledge and his analytical mind in order to perform the required changes in the maintenance operations in order to fulfill the company objectives and always taking into account the customer needs. He is accountable and very reliable and he always maintains a very clear communication with all the involved parties." and "Pablo is accountable and very reliable, his full dedication and commitment to the job along with his excellent communication skill and uncommon problem solving attitude are some of his strong points. Pablo is definitely the person that you want to have working with you, especially during critical customer escalations. I had the pleasure of working with Pablo as Service Manager on a large Service Provider in Europe. I worked with him for more than two years, and I really appreciated his ability to identify problems and drive corrective actions, to maintain a very clear communication with all the involved parties, to remove possible roadblocks and to ensure the successful and timely execution of the plan."
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Head Of Customer SupportLynx Tech Mar 2024 - PresentCommunity Of Madrid, Spain -
Service ManagerJuniper Networks Apr 2008 - Mar 2024The Service Manager is responsible for the end-to-end implementation and the execution of the Advanced Maintenance Services for customers. The Service Manager serves as formal point of contact for all issues related to contract execution.The Service Manager is accountable for execution of the Advanced Maintenance Services with performance according to contracted SLA and ensuring customer satisfactionIt has a Business and Customer Service focus. The Service Managers are technical generalists acting as business managers. -
Customer Service ManagerAlcatel-Lucent Mar 2006 - Mar 2008The CS Manager is responsible for the end-to-end implementation and the execution of Maintenance Services for customers. The CS Manager serves as formal point of contact for all issues related to contract execution. The CS Manager is accountable for execution of the Maintenance Services with performance according to contracted SLA and ensuring customer satisfaction, has a Business and Customer Service focus. The CS Managers are technical generalists acting as business managers.Focus:Customer Satisfaction,Manage Cost of Service Delivery and its impact to Profitability,Service Quality. -
Technical ManagerLucent Technologies Aug 2001 - Feb 2006Technical responsible for the team providing technical support to our customers. During this period I have lead different teams in different technologies: Intelligent Network, Operating Systems, SoftSwitch, Broad Band and Narrow Band equipment. In country and Internationally. -
Technical Support SupervisorLucent Technologies Mar 1998 - Jul 2001Supervisor of one local Support group. Providing support to Intelligent Network, Operating Systems and Voice Mail. Consolidation of the different local support groups into a single one. Single Point Of Contact (SPOC) for Retevisión and Telefonica Intelligent Network.Escalating to higher level of support teams in England and USA. -
Technical Support Service Engineer For The 5Ess SwitchLucent Technologies May 1997 - Mar 1998Remote Technical Support for Telefonica networkFulfilling the SLA for each customer -
Deployment And Test EngineerLucent Technologies Jun 1995 - Apr 1997Coordinate the installation Phase.Execute all the test in order to assure proper Quality.Completing the Customer Acceptance Test with the customer.
Pablo Mosteiro Education Details
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Civil Engineer
Frequently Asked Questions about Pablo Mosteiro
What company does Pablo Mosteiro work for?
Pablo Mosteiro works for Lynx Tech
What is Pablo Mosteiro's role at the current company?
Pablo Mosteiro's current role is Head of Customer Support at Lynx.
What schools did Pablo Mosteiro attend?
Pablo Mosteiro attended Universidad Pontificia Comillas.
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