Pablo Mosteiro

Pablo Mosteiro Email and Phone Number

Head of Customer Support at Lynx @ Lynx Tech
Pablo Mosteiro's Location
Greater Madrid Metropolitan Area, Spain
About Pablo Mosteiro

Pablo Mosteiro is a Head of Customer Support at Lynx at Lynx Tech. Colleagues describe him as "Pablo is an excellent professional that is able to combine the operational knowledge and his analytical mind in order to perform the required changes in the maintenance operations in order to fulfill the company objectives and always taking into account the customer needs. He is accountable and very reliable and he always maintains a very clear communication with all the involved parties." and "Pablo is accountable and very reliable, his full dedication and commitment to the job along with his excellent communication skill and uncommon problem solving attitude are some of his strong points. Pablo is definitely the person that you want to have working with you, especially during critical customer escalations. I had the pleasure of working with Pablo as Service Manager on a large Service Provider in Europe. I worked with him for more than two years, and I really appreciated his ability to identify problems and drive corrective actions, to maintain a very clear communication with all the involved parties, to remove possible roadblocks and to ensure the successful and timely execution of the plan."

Pablo Mosteiro's Current Company Details
Lynx Tech

Lynx Tech

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Head of Customer Support at Lynx
Pablo Mosteiro Work Experience Details
  • Lynx Tech
    Head Of Customer Support
    Lynx Tech Mar 2024 - Present
    Community Of Madrid, Spain
  • Juniper Networks
    Service Manager
    Juniper Networks Apr 2008 - Mar 2024
    The Service Manager is responsible for the end-to-end implementation and the execution of the Advanced Maintenance Services for customers. The Service Manager serves as formal point of contact for all issues related to contract execution.The Service Manager is accountable for execution of the Advanced Maintenance Services with performance according to contracted SLA and ensuring customer satisfactionIt has a Business and Customer Service focus. The Service Managers are technical generalists acting as business managers.
  • Alcatel-Lucent
    Customer Service Manager
    Alcatel-Lucent Mar 2006 - Mar 2008
    The CS Manager is responsible for the end-to-end implementation and the execution of Maintenance Services for customers. The CS Manager serves as formal point of contact for all issues related to contract execution. The CS Manager is accountable for execution of the Maintenance Services with performance according to contracted SLA and ensuring customer satisfaction, has a Business and Customer Service focus. The CS Managers are technical generalists acting as business managers.Focus:Customer Satisfaction,Manage Cost of Service Delivery and its impact to Profitability,Service Quality.
  • Lucent Technologies
    Technical Manager
    Lucent Technologies Aug 2001 - Feb 2006
    Technical responsible for the team providing technical support to our customers. During this period I have lead different teams in different technologies: Intelligent Network, Operating Systems, SoftSwitch, Broad Band and Narrow Band equipment. In country and Internationally.
  • Lucent Technologies
    Technical Support Supervisor
    Lucent Technologies Mar 1998 - Jul 2001
    Supervisor of one local Support group. Providing support to Intelligent Network, Operating Systems and Voice Mail. Consolidation of the different local support groups into a single one. Single Point Of Contact (SPOC) for Retevisión and Telefonica Intelligent Network.Escalating to higher level of support teams in England and USA.
  • Lucent Technologies
    Technical Support Service Engineer For The 5Ess Switch
    Lucent Technologies May 1997 - Mar 1998
    Remote Technical Support for Telefonica networkFulfilling the SLA for each customer
  • Lucent Technologies
    Deployment And Test Engineer
    Lucent Technologies Jun 1995 - Apr 1997
    Coordinate the installation Phase.Execute all the test in order to assure proper Quality.Completing the Customer Acceptance Test with the customer.

Pablo Mosteiro Education Details

Frequently Asked Questions about Pablo Mosteiro

What company does Pablo Mosteiro work for?

Pablo Mosteiro works for Lynx Tech

What is Pablo Mosteiro's role at the current company?

Pablo Mosteiro's current role is Head of Customer Support at Lynx.

What schools did Pablo Mosteiro attend?

Pablo Mosteiro attended Universidad Pontificia Comillas.

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