Pablo Ortega-Ruz Email & Phone Number

• My responsibilities involve maintaining a leadership standard around self- motivation, proactiveness, accountability, mentorship, and open communication.
• Assisting in the development of policies and procedures.
• Supporting agents through coaching to meet industry standards, provide training, keeping the team up to date on any program changes, and resolving technical issues.
• Auditing the agent’s work to adhere to our partners expectations on policies and procedures.
• Meeting deadlines on deliverables.
• Organizing and leading departmental meetings at various leadership levels.

United States

• Followed California state guidelines in the types of services that can be provided to IHSS providers and recipients.
• Displayed exceptional interpersonal communication skills with both internal and external customers.
• Displayed the ability to multitask in using multiple tools to help analyze IHSS provider and recipient concerns.
• Showed the ability to have strong written and verbal communication skills.

Sacramento, California, United States

• Managed building operations in developing programs, preparing summary reports, inventory management, invoice processing, work order processing, customer services, employee relations of 65+ staff, hiring, employee.
• Provided exceptional analytical support to building programs and implementing them to benefit the operations.
• Trained employees in performing to company standards.
• Addressed concerns to maintain a positive experience for our guests and employees.

Sacramento, California, United States

• Followed HIPAA rules and regulations.
• Assisted nurses in providing exceptional care for patients.
• Assisting in feeding patients, making their beds, walking them around the hospital, and supervised at risk patients.

Orlando, Florida, United States

• Maintained exceptional hospitality standards that the Walt Disney company is known for.
• Followed all safety and sanitation policies when handling food and beverages to uphold industry health standards.
• Received and relayed orders for maximum efficiency to the staff.

Orlando, Florida, United States

• Provided professional, friendly, and attentive customer service.
• Address guest concerns and promptly work to resolve any issues.
• Assisted in preparing food to be served.
• Cash handling