Pablo Ortega-Ruz Email & Phone Number

• My responsibilities involve maintaining a leadership standard around self- motivation, proactiveness, accountability, mentorship, and open communication.• Assisting in the development of policies and procedures.• Supporting agents through coaching to meet industry standards, provide training, keeping the team up to date on any program changes, and resolving technical issues.• Auditing the agent’s work to adhere to our partners expectations on policies and procedures.• Meeting deadlines on deliverables.• Organizing and leading departmental meetings at various leadership levels.• Display strong written, interpersonal, and verbal skills with agent’s, colleagues, management, and clients.• Carry out directives from upper management.• Interviewing applicants that share our work culture in shared leadership.• Fostering strong healthy employee relationships.

United States

•Followed California state guidelines in the types of services that can be provided to IHSS providers and recipients.•Displayed exceptional interpersonal communication skills with both internal and external customers.•Displayed the ability to multitask in using multiple tools to help analyze IHSS provider and recipient concerns.•Showed the ability to have strong written and verbal communication skills.

Sacramento, California, United States

•Managed building operations in developing programs, preparing summary reports, inventory management, invoice processing, work order processing, customer services, employee relations of 65+ staff, hiring, employee scheduling, employee evaluations, administrative duties, and money handling.•Provided exceptional analytical support to building programs and implementing them to benefit the operations.•Trained employees in performing to company standards.•Addressed concerns to maintain a positive experience for our guests and employees.

Sacramento, California, United States

•Followed HIPAA rules and regulations.•Assisted nurses in providing exceptional care for patients.•Assisting in feeding patients, making their beds, walking them around the hospital, and supervised at risk patients.

Orlando, Florida, United States

•Maintained exceptional hospitality standards that the Walt Disney company is known for.•Followed all safety and sanitation policies when handling food and beverages to uphold industry health standards.•Received and relayed orders for maximum efficiency to the staff.

Orlando, Florida, United States

•Provided professional, friendly, and attentive customer service.•Address guest concerns and promptly work to resolve any issues.•Assisted in preparing food to be served.•Cash handling