Serve as a Specialist, Technical Support, delivering Tier I call center technical support for investigating and resolving customer and patient issues through remote troubleshooting capabilities for Baxter products and system peripherals. I create an excellent customer and patient experience by focusing on customer satisfaction, quality, and efficiency for capturing issues and promptly determining resolutions by providing clear action plans coupled with frequent customer updates and knowledge sharing while instructing customers on using hardware and software applications.My responsibilities require troubleshooting medical equipment deployed in hospitals, clinics, doctor's offices, pharmacies, and other sales channels. I primarily handle issues related to problems with the medical device itself or problems with the medical device transferring diagnostic and vital sign data across the client's network. As a Level 1 technician, I gather and analyze information about the user's issue and determine the best way to resolve their problem. In this capacity, I apply knowledge of computer software, hardware, and procedures to solve problems as applicable concerning the problem/issue and identify/escalate Level 2 and Level 3 issues. I provide technical-oriented customer service with an ability to conduct research to stay on top of software and hardware trends, in addition to experience in troubleshooting hardware and software issues. In addition, I record and document all customer interactions, escalate issues as necessary, and update salesforce work orders, including training, diagnosing problems, and more. Additional responsibilities include but not limited to providing customers with return authorization numbers, submitting requests for processing swaps, replacement, or return orders, and personally contacting customers regarding return discrepancies.

Serve as an information technology customer-orientedHelp Desk representative providing technical assistance and support to users with computer issues and hardware/software customer support services with strong emphasis on Microsoft Windows and Office products. This includes direct phone (trouble calls)/remote contact interface with users for determining root cause of problems/issues, via the problem-solving process by applying critical thinking and analytical ability for interpreting information, analyzing problem/issues in making recommendations, developing alternative solutions, and or executing remediation actions for ensuring the timely resolution of stakeholders’ requirements. Duties included, but not limited to ensuring the creation of electronic-mail accounts and passwords reset completion in a timely manner, maintained operating systems by reconfiguring hardware/software, reimaging/reformatting desktop systems, and successfully joined systems onto the company’s domain.Additionally, my duties involve installing security programs onto user systems, conducted backup/file restorations/data information transfer onto new user systems, and assisting stakeholders with problems logging into their email and work programs. My responsibilities involve applying critical thinking and analytical ability for interpreting information, analyzing problems/issues in making recommendations and or executing remediation actions for ensuring the resolution of stakeholders’ requirements to satisfactory levels by commitment to quality service support.

Served as a barista performing duties in providing high quality retail, hospitality, and customer service bytaking patrons orders at the counter and drive-thru lane in an environment that requires strong multi-tasking.As a barista, I was responsible for tasks such as preparing quality beverages, food orders, accurately handling cash/credit card payments (following applicable cash-handling procedures), and stocking items within the business in a quick and efficient manner.

Served as an information technology Help Desk customer technician providing TIER I and II hardware/software customer support services, trouble calls, documenting problems, and for ensuring resolution of company domain stakeholders requirements. Duties included, but not limited to ensuring the creation of electronic-mail accounts and passwords reset completion in a timely manner, maintained operating systems by reconfiguring hardware and software, reimaging reformatting desktop systems, and successfully joined systems onto the company’s domain.Additionally, I installed security programs onto user systems, conducted backup/file restorations/data information transfer onto new user systems, assisted user stakeholders with problems logging into their email and work programs, and taught end users how to operate their systems effectively.