• Act as the intermediary between both internal and external customers and the Ads Integrity team to handle their daily queries and questions in regards to their ads and the TikTok policies.• Collect customer feedbacks, address issues and concerns, and provide support to achieve business success via our platform.• Execute both quantitative and qualitative analysis of data and trends to deliver insights on various dimensions such as policy, system and process that will drive optimisation and continuously improve customer satisfaction.• Work closely with other departments to respond to relevant service-related needs.

• Market export analysis using Google Analytics, Google Ads and Market Finder etc.• Multilingual strategist, create strategies for multilingual requests to ensure that each market will follow the same optimisation’s strategy.• Creation, localisation and optimisation of campaigns for Google’s medium small customers.• Review the client’s business model, website, client’s reports and analysis to implement the best optimisation strategy to achieve client’s KPI, increase Return on Investment, drive traffic to the client’s website or increase brand awareness for the client in a specific market.• Understanding local market trends and seasonality.• Increase export revenue opportunities for the customers.• Create and manage Search and Display campaigns for Market Finder, a Google House Ads account, and provide optimisations to maximise traffic and conversions.

• Build new campaigns, optimise and localise existing campaigns for Google’s customers.• Review the client’s business model, website and implement the best optimisation strategy to achieve the client’s goal, increase Return on Investment, drive traffic to the clients website or increase brand awareness for the client in the specific market.• Understanding local market trends and seasonality.• Increase export revenue opportunity.• Multilingual coordinator, receive and analyse multilingual requests to ensure that each market will follow the same optimisation strategy.

Hewlett Packard for Barclaycard• Responsible for the professional operation of the team in the Team Leader’s absence.• Support regular controls and checks as defined in monthly checklist (Call Quality, email correspondence checks etc.).• Provide effective training to motivate agents and ensuring all targets are achieved. • Deliver effective feedback against objectives and behaviours. • Perform daily real time verification of dept. SLAs to identify areas of under-performance within the department and work with the Team Leader to prevent and resolve. • Provide support to the team as a Service Agent on the daily tasks to reach the team SLAs.

Hewlett Packard for Barclaycard• Responsible for the professional operation of the team in the Team Leader’s absence.• Support regular controls and checks as defined in monthly checklist (Call Quality, email correspondence checks etc.).• Provide effective training to motivate agents and ensuring all targets are achieved. • Deliver effective feedback against objectives and behaviours. • Perform daily real time verification of dept. SLAs to identify areas of under-performance within the department and work with the Team Leader to prevent and resolve. • Provide support to the team as a Service Agent on the daily tasks to reach the team SLAs.

Hewlett Packard for P&G Service Desk• Provide customer service support for Italian and Spanish P&G customers.• Second Level backup for both markets. • Resolve high percentage of customer problems using the relevant tools and systems by addressing tickets. • Provide solutions through information gathering, advanced troubleshooting and problem research, or escalation to the appropriate work groups.• Remote desktop control.