Pablo Robles Email & Phone Number

Dominican Republic

Dominican Republic

• Responsible for Implementing, adjusting and delivering the software Monitor Plus according to the needs of the clients but also according to the laws that govern it.• Project management: Coordinated all phases of the implementation project from initial planning to closure, ensuring deadlines and quality standards were met.• Requirements analysis: Collaborated with clients to identify specific needs and translated them into technical specifications, ensuring proper software customization.• Software configuration and customization: Tailored the software to the client's processes and requirements, optimizing functionality to improve operational efficiency.• User training and support: Provided training to end users and administrators, facilitating effective software adoption and offering ongoing support to resolve issues or concerns.• Technical issue resolution: Identified and resolved technical issues during the implementation process, working with internal and external teams to provide quick and effective solutions.• Software testing and validation: Executed thorough testing, including user acceptance testing (UAT), to ensure the software met requirements before final deployment.• Post-implementation monitoring: Supervised software performance post-implementation and provided post-launch support to enhance system usage and client satisfaction.• Stakeholder communication: Maintained clear communication with all project stakeholders, including clients, development teams, and management, to ensure alignment of expectations and outcomes.

Santo Domingo, Dominican Republic

• Manage Active Directory Domain (Users, stations, group policy, access, permissions, etc.).• Manage Windows Server (2012, 2012 R2.), Windows Imaging 7 and 10• Managing System Center: Configuration Manager• Deploy new servers and services.• Managing the UC and VoIP (Lync2013/Skype for Business).• Manage Altigen Communication platform. • Operating the enterprise backup solution (Veeam, Microsoft DPM and Networker).• Collaborate with other professionals to maintain standards and functionality• Revise existing systems and suggest improvements• Coordinate and execute task with Datacenter and Helpdesk technicians.• Provide advice on the most suitable IT choices and Support new technology implementation• Make recommendations for the improvement of the company’s IT department.

Santo Domingo, Dominican Republic

• Installed, configured and Administered the Active directory Windows Server 2008(Users, stations, group policy, access, permissions, etc.)• Installed, configured and Administered the Web filtering system ForeFront and firewall Linux• Designed and implemented the call center infrastructure.• Kept downtimes at minimum levels.• Handled the Predictive Dialer platforms, VoIP and Lead Generation• Installed and Configured VoIP Server based in Linux OS, Cisco and Avaya IP Phones• Improved and automatized common tasks.• Deployed new servers and services.• Managed Backups• Traced and solved problems with the platforms.• Deployed new installations and configurations of software on computer systems• Handled warranty support with the manufacturers.• Participated and initialized collaborative planning processes for business technology.• Provide advice on the most suitable IT choices.• Coordinated and executed tasks with the support team• Design, develop, implement and coordinate systems, policies and procedures

Los Angeles, California, Usa

• Handle and configured new campaigns by client’s requirements• Managed and support In-House Predictive Dialer, IVRs and templates using SQL Server• Customer Tech Support and troubleshooting issues • Maintained Microsoft Server 2008.

Santo Domingo, Dominican Republic

• Administered the Active directory Windows Server 2008 (Users, stations, group policy, access, permissions, etc.)• Kept downtimes at minimum levels.• Administered the Web filtering system ISA Server and firewall appliance Cisco ASA • Improved Network desing• Followed up and handled communications with carriers VOIP and internet provider’s services• Configured and Administered Trixbox VOIP System, createIVRs campaigns in Predicted Dialer • Coordinated and executed task with third-party call services solutions system • Coordinated and executed campaign projects with different clients• Followed up and handled high priority cases • Improved and automatized common tasks.

Santo Domingo, Dominican Republic

• Analyzed and maintain the network to determine network usage and improve quality.• Provided troubleshooting support to end users• Configured and evaluated local area network (LAN) (Routers and Switches) and internet provider performance to ensure sufficient availability or speed focused in VOIP quality • Installed and configured wireless networking equipment.• Identified the causes of networking problems, using diagnostic software and equipment.

Santo Domingo, Dominican Republic

• Built, installed and configured customs CPU´s for Windows platform.• Provided tech support to end-users• Installed, configured and supported hardware and software issues, printers and workstations.

Bachelor’S Degree, Computer Technology/Computer Systems Technology, Computer Systems Engineering

Associate’S Degree, System, Networking, And Lan/Wan Management/Manager

Networking Basics. Routers and Routing Basics. Switching Basics and Intermediate Routing. WAN Technologies.

Technician, Computer Engineering Technology/Technician

IT essentials 1: PC Hardware and Software. (A+) IT essentials 2: Network Operating Systems. (Network+)