Pablo Robles Email & Phone Number

Dominican Republic

Dominican Republic

• Responsible for Implementing, adjusting and delivering the software Monitor Plus according to the needs of the clients but also according to the laws that govern it.
• Project management: Coordinated all phases of the implementation project from initial planning to closure, ensuring deadlines and quality standards were met.
• Requirements analysis: Collaborated with clients to identify specific needs and translated them into technical specifications, ensuring proper software customization.
• Software configuration and customization: Tailored the software to the client's processes and requirements, optimizing functionality to improve operational efficiency.
• User training and support: Provided training to end users and administrators, facilitating effective software adoption and offering ongoing support to resolve issues or concerns.
• Technical issue resolution: Identified and resolved technical issues during the implementation process, working with internal and external teams to provide quick and effective solutions.

Santo Domingo, Dominican Republic

• Manage Active Directory Domain (Users, stations, group policy, access, permissions, etc.).
• Manage Windows Server (2012, 2012 R2.), Windows Imaging 7 and 10
• Managing System Center: Configuration Manager
• Deploy new servers and services.
• Managing the UC and VoIP (Lync2013/Skype for Business).
• Manage Altigen Communication platform.

Santo Domingo, Dominican Republic

• Installed, configured and Administered the Active directory Windows Server 2008(Users, stations, group policy, access, permissions, etc.)
• Installed, configured and Administered the Web filtering system ForeFront and firewall Linux
• Designed and implemented the call center infrastructure.
• Kept downtimes at minimum levels.
• Handled the Predictive Dialer platforms, VoIP and Lead Generation
• Installed and Configured VoIP Server based in Linux OS, Cisco and Avaya IP Phones

Los Angeles, California, USA

• Handle and configured new campaigns by client’s requirements
• Managed and support In-House Predictive Dialer, IVRs and templates using SQL Server
• Customer Tech Support and troubleshooting issues
• Maintained Microsoft Server 2008.

Santo Domingo, Dominican Republic

• Administered the Active directory Windows Server 2008 (Users, stations, group policy, access, permissions, etc.)
• Kept downtimes at minimum levels.
• Administered the Web filtering system ISA Server and firewall appliance Cisco ASA
• Improved Network desing
• Followed up and handled communications with carriers VOIP and internet provider’s services
• Configured and Administered Trixbox VOIP System, createIVRs campaigns in Predicted Dialer

Santo Domingo, Dominican Republic

• Analyzed and maintain the network to determine network usage and improve quality.
• Provided troubleshooting support to end users
• Configured and evaluated local area network (LAN) (Routers and Switches) and internet provider performance to ensure sufficient availability or speed focused in VOIP quality
• Installed and configured wireless networking equipment.
• Identified the causes of networking problems, using diagnostic software and equipment.

Santo Domingo, Dominican Republic

• Built, installed and configured customs CPU´s for Windows platform.
• Provided tech support to end-users
• Installed, configured and supported hardware and software issues, printers and workstations.

Bachelor’S Degree, Computer Technology/Computer Systems Technology, Computer Systems Engineering

Associate’S Degree, System, Networking, And Lan/Wan Management/Manager

Networking Basics. Routers and Routing Basics. Switching Basics and Intermediate Routing. WAN Technologies.

Technician, Computer Engineering Technology/Technician

IT essentials 1: PC Hardware and Software. (A+) IT essentials 2: Network Operating Systems. (Network+)