Experienced and results-oriented Senior Customer Success Manager with more than 7 years of experience in Customer Success Manager with a demonstrated history of working in the SaaS industry. Adept at building and nurturing client relationships, implementing strategies to improve customer retention, and delivering exceptional customer service. Seeking to leverage expertise in customer success to contribute to the growth and success of a dynamic organization: Customer satisfaction, customer retention, engagement and adoption, upselling and cross-selling and customer advocacy.