🌟 My Professional Journey: A Path of Passion and Growth 🌟🧑💼 With 13 years of experience in Customer Service and Loyalty, I specialize in elevating Satisfaction and creating Brand Ambassadors. I drive Growth, Retention, and Profitability through innovative strategies.🔍 3 years as a Coordinator and Functional Testing Analyst at Telefónica, with expertise in Quality and Usability. Skilled in collaborating with development teams to ensure excellence in products and a positive brand experience for customers.🤝📱 Public Relations and Social Media professional with experience in building strong, strategic relationships. Expert in designing communication strategies that enhance brand visibility and reputation. Notable skills in effective and persuasive communication.🎮 Passionate about video games and eSports, I seek opportunities to drive innovation in this evolving field. Certified as an eSports Sports Director and in Video Game Design, with experience in Education and Cultural Mediation. Ready to contribute to growth and development in the gaming industry.
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Functional Test CoordinatorTelefónica Feb 2023 - Dec 2023Quito, Pichincha, EcuadorTest planning and execution. Expert in quality assurance, defect management, and process improvement. Skilled at leading cross-functional teams to ensure high-quality results and efficient testing processes. -
Functional Quality AnalystTelefónica Mar 2021 - Jan 2023Quito, Pichincha, EcuadorExperience in quality assurance, test planning, and execution. Expert in requirement analysis, defect tracking, and process improvement to enhance the customer experience.
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Senior B2B After-Sales ExecutiveTelefónica Jun 2015 - Apr 2021Quito, EcuadorEffective solutions and improving customer satisfaction in the business sector. Extensive experience in managing corporate relationships and implementing loyalty strategies to maximize customer value and optimize post-sale processes. Focused on problem-solving and promoting continuous improvement in B2B environments.
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Senior Customer Service ExecutiveTelefónica Mar 2010 - Jun 2015Quito, EcuadorExperience in managing high-level interactions and resolving complex issues. Expert in providing personalized solutions, enhancing communication strategies, and fostering strong client relationships. Skilled in complaint management, process optimization, and increasing customer satisfaction.
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Customer Service ExecutiveAmeritel S.A May 2008 - Mar 2010Quito, EcuadorExperience in managing inquiries and resolving issues effectively. Expert in providing personalized solutions, maintaining clear communication, and fostering positive relationships. Skilled in complaint management, process optimization, and customer satisfaction.
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Customer Service ExecutiveUniplus S.A Dec 2007 - May 2008Quito, EcuadorExperience in managing inquiries and resolving issues effectively. Expert in providing personalized solutions, maintaining clear communication, and fostering positive relationships. Skilled in complaint management, process optimization, and customer satisfaction.
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Operations AgentOrbistel S.A. (Call Center Movistar) Aug 2006 - Dec 2007Quito, EcuadorCustomer Service Agent with experience in call centers, specialized in resolving issues quickly and efficiently. Focused on providing effective solutions, maintaining clear communication, and ensuring high customer satisfaction. Skilled in complaint management, empathy, and building positive relationships.
Pablo César Bolaños Obando Education Details
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Marketing/Marketing Management, General -
Public Relations/Image Management
Frequently Asked Questions about Pablo César Bolaños Obando
What is Pablo César Bolaños Obando's role at the current company?
Pablo César Bolaños Obando's current role is Public Relations | Master's in Branding and Brand Strategy | Specialist in Social Media and Customer Service | Innovator in Digital Communication and Gaming..
What schools did Pablo César Bolaños Obando attend?
Pablo César Bolaños Obando attended Obs Business School, Universidad Técnica Particular De Loja.
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