Pablo Machicao Guillén Email & Phone Number

Peru

Lima, Peru

• Conduct user’s interviews, stakeholders’ interviews, and alignment workshops to gather insights for defining a new leadership structure for the about 20 thousand employees in Globant.• Collaborated with a cross-functional team to implement change management plan and improve employee experience • Developed and tested leadership assignment mechanism for 1,000 employees (pilot)• Lead cross-organizational initiatives to improve user experience during transition to new leadership and evaluation structure.• Coordinated software improvements and built foundations for employee experience monitoring dashboard• Implemented analytics dashboard to measure the impact of testing pilot and drive continuous improvement.

Lima, Perú

Globant is a leader company in the innovation, design and engineering with operations in 14 countries and its customers distributed mainly in North America, South America and Europe. My main contributions here are:• Support Globat's growth and presence in Peru to attract talent and potential customers.• Lead a geographically distributed staff of over 50 people in multiple innovations or continuous improvement projects. The more important of those, together we created real-time monitoring dashboard for the over 20 applications and over 100 hardware resources owned by the client; the re-engineering and design of the customer acquisition portal (www.aepenergy.com) and the re-engineering and design of the customers account management portal.• Ensure a Business-Technology-Design alignment in every stage of a project.• Lead the design initiatives together with the UX and visual design team.• Coach teams on agile methodologies. Mainly Scrum and Kanban. • Interact and coordinate effectively with stakeholders to align our team efforts and resources to add the most possible business value in each release cycle.• Propose alternatives to improve customer services and discuss the terms on which Globant can help to accomplish them.• Coordinate with managers and lead technical, analysis and design teams to accomplish the most effective execution of projects.• Ensure a frequent validation of the developed solutions to guarantee the alignment with the customer's needs and of its own users.• Coordinate with managers and technical leaders to improve all the processes part of our value generating cycle. This includes and it's not limited to analysis, design process, requirements gathering, development, user testing, and production releases.• Make a close monitoring of the financial indicators of the project.

Lima, Perú

AEP Energy is an energy retail company in the USA, from Peru it manages their entire billing, provisioning and account management web portals from which they handle of all their north American customers.I worked as a Development Manager of the ‘Billing’ segment, my main duties were as follows:• Responsible for ensuring all development team activities.• Manages all production support activities.• Project Planning for all the scheduled software releases and internal initiatives.• Work closely with technical leaders to ensure the system availability and the delivery dates compliance.

Lima, Perú

My main duties as a B.A of the ‘Billing’ segment were as follows:• Collect and prioritize business requirements.• Coordinate with different segment leaders located in the US, in order to set requirements clear enough for use case modeling.• Negotiation and coordination with software developers for the accurate definition of the business requirements final scope to be implemented.• Elaboration of use case diagrams.• Elaboration of use case specifications.• Elaboration of technical definition of functional requirements, in coordination with software development area.• QA support in test cases elaboration.• Conversion of business requirements into system requirements.

Lima

• Effort estimation for business presented requirements.• Technical documentation of software development requirements, including activity diagrams, class diagrams, component diagrams, deployment diagrams, state diagrams and/or sequence diagrams according if it’s relevant for the specific requirement.• Coordination with respective Business Analyst in presented requirements scope definition.• Review of the presented solution architecture.• Implementation of system requirements using Java Web MVC frameworks. • Production support.• Elaboration of ad-hoc reports requested by the business.

Lima, Perú

• Leadership in analysis, support and optimization of every different company web portal.• Handle and prioritization of requirements coming from “Projects” area (new developments) and “Production” area (incidences).• Assign and manage the work load of software engineers to fulfill every presented requirement.• Identify weak points and memory leaks in the company web portals, as much as analysis, scheduling and resource allocation for its solution.

Lima, Perú

Bachelor Of Science (Bsc), Engineering, Informatics Engineer

University career with a primary focus in: • Identify and solve organization problems, as much as working with people from a wide range.

User Experience Specialization, User Experience

- User-Centered Design - User Requirements: Introspection and Analysis - Interaction Design Between Users and Interfaces - Usability.

Ux-Pm Certification, Ux

Certified Scrum Master, Agile Methodologies

Activities and Societies: Intensive practical workshop about guidelines, values and foundations of Scrum, practical session and experience.

Pae Business Intelligence, Business Intelligence

Specialization program of approximately 9 months of duration, directed to executives and professionals in a wide range of organization.

Project Manager, Project Management

• Program providing the required capacities for efficient Project Management, following the guidelines and good practices suggested.

Java Advanced Application Developer, Computer Software Engineering

Professional extension course for Web Application development using Java technology. It provides de insides of architecture and code.

Pmp Preparation, Project Management

User Experience Specialization, User Experience

Activities and Societies: - User-Centered Design - User Requirements: Introspection and Analysis - Interaction Design Between Users.