Dance Pole equipment

- Manage the Latin American dealers (except Brazil) by understanding the customers’ needs, applying the best strategy for each market and maintaining the best commercial practices established by the company. - Double the amount of opportunities opened in the first year and increased by 30% in the second year by constant follow up to distributors and focus on sales customized solutions and approaches.- Analyze and maintain sales forecasting records by implementation of CRM system.- Increase company product portfolio by negotiating OEM products.- Increase relevance in the marketplace by attending trade shows and seminars to promote products and learn about industry developments.

- Implemented a computerized system for IT Service Request and Project Prioritization by mapping, configuration of software, and training of key users.- Performed presentation and negotiating with key users.- Developed forms, work-flows and software configuration/parametrization to adapt to customers' processes.- Provided documentation and guide lines to end-users.- Evaluated and prepared the FROM-TO analysis for data migration.- Followed up with project manager the milestones of implementation project to define the Pilot test.

- Doubled the amount of sales of imaging products by developing and executing the strategy for a new brand of products from Finland and USA.- Significantly increased customer base by prospecting, negotiating and closing new contracts.- Articulated investment from new dealers by showing the potential market and the profit that could be generated with the companies’ products.- Maximized presentation efficiency by coaching sales staff.- Established and monitored sales targets to achieved sales plans.

- Managed and facilitated training and sales support to distributors in Latin America, Romania and Kenya.- Created resales and revenue-generating opportunities by exploring customers databases, anticipated new possibilities, and activated former customers. - Achieved sales plans by leading potential customers from qualification to closing sales. - Mastered sales presentations to prospects, customers and distributors.- Organized and hosted commercial Webinars to promote solutions and generate leads.- Prepared and delivered technical presentations and proof of concepts to explain products to customers.

- Supported critical projects in Brazil, Argentina, Colombia, Mexico, Chile, Peru and Bolivia by remote and in loco software consultant services. - Identified customers’ technical and business requirements to propose the best solutions by interviewing and processing analysis.- Developed presentation, work-flow charts, diagrams and simulation to ensure that the solution would comply with customers’ requirements.- Prepared detailed technical design specifications for programs and coordinated with development team to finalize designs according to expectations.- Developed programs for software modification, integration and data migration to adapt to customers´ processes.- Shared product information, such as new features and benefits, through technical assistance and guidance.

- Maximized operational efficiency on software roll-out and customer service in the Mexican market by coaching staff to apply the company’s policies and methodology.- Provided technical assistance for customers by phone, email and remote access- Managed service pool and request for technical support assistance- Followed up with clients to ensure optimal customer satisfaction- Implemented software in several customers to achieve strategic plans.

- Installed and configured software to customers.- Trained users in the proper use of software.- Made recommendations and developed technical design for new application features.- Shared the best practices on how to use the software to improve customers processes.

- Provided continued maintenance and development of bug fixes for client server software.- Provided documentation and software simulation to help desk staff.- Designed, developed and maintained client server software written in Delphi.