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Pablo De Francisco Ruiz Email & Phone Number

Customer Success Director at Univeris
Location: Greater Madrid Metropolitan Area, Spain, Spain 8 work roles 4 schools
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Current company
Role
Customer Success Director
Location
Greater Madrid Metropolitan Area, Spain, Spain
Company size

Who is Pablo De Francisco Ruiz? Overview

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Pablo De Francisco Ruiz is listed as Customer Success Director at Univeris, a company with 197 employees, based in Greater Madrid Metropolitan Area, Spain, Spain. AeroLeads shows a matched LinkedIn profile for Pablo De Francisco Ruiz.

Pablo De Francisco Ruiz previously worked as Customer Success Director at Techrules and Global IoT CRM&BI Director at Ericsson. Pablo De Francisco Ruiz holds Master, Marketing Relacional,Directo E Interactivo from Esic: Business & Marketing School.

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Email format at Univeris

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Univeris

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Profile bio

About Pablo De Francisco Ruiz

With over a decade of background, I have specialized in defining and implementing End to End Customer Success, CRM , Sales Excellence and Digital Marketing strategies for both B2C and B2B companies.My expertise lies in planning and executing complex projects, considering business and technical point of views. My focus has always been on leveraging the synergies between Marketing, Sales, Service and Technology to increase results.I excel in facilitating business transformation and the digitalization of processes within organizations. My track record includes effectively optimizing sales operations and achieving sales effectiveness.Additionally, I have successfully implemented and delivered loyalty programs and customer experience enhancements. This experience has provided me with a holistic understanding of customers, enabling me to effectively develop one-to-one marketing plans, create customer segmentations and perform in-depth customer analysis.My professional experience includes the leadership of international teams and multidisciplinary groups. I have expertise in implementing change management strategies, particularly utilizing the ADKAR and Prosci methodologies.Furthermore, I possess extensive knowledge of Salesforce CRM, Business Intelligence, and E-Commerce ecosystems. I also bring substantial project management experience, having worked with both agile and waterfall methodologies to successfully execute projects.

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Pablo De Francisco Ruiz's current company

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Univeris
Univeris
Customer Success Director
Madrid, ES
Website
Employees
197
AeroLeads page
8 roles

Pablo De Francisco Ruiz work experience

A career timeline built from the work history available for this profile.

Customer Success Director

Madrid, ES

Customer Success Director

Current

Madrid, Comunidad De Madrid, España

Apr 2024 - Present

Global Iot Crm&Bi Director

Madrid, Comunidad De Madrid, España

CRM,Sales Excellence and Business Intelligence implementation in 29 countries for 250 Users -Drived Customer Success Plan and Customer Lifecycle project.-Optimized Sales Operations, Forecasting and Financial Plan processes. -Established Sales team way of working and governance meetings.-Implemented Opportunity and Lead management processes.-Developed 360.

Jan 2021 - Apr 2024

Global Crm&Digital Manager

Madrid Y Alrededores, España

Sales & Digital CRM implementation in 20 countries for 300 Users.-Optimized Sales Operations and Sales Effectiveness Plan.-Drived Opportunty and Contract management processes.-Executed forecast and budget strategy.-Implemented digital channel and customer satisfaction feedback project.-Established Customer Segmentation and Customer LifeCycle.

Apr 2015 - Jan 2021

Crm Manager Europe

Madrid Y Alrededores, España

Digital Marketing strategy definition for 8 Countries. -Customer Journey & Customer Lifecycle definition and implementation.-Email&Social Media Campaigns execution.-Loyalty program upgrades.

Dec 2013 - Apr 2015

Business Strategy And Crm Manager

Madrid Y Alrededores, España

Responsible for developing Sales Operation strategy and CRM transformation. -Sales effectiveness implemented in Outbound platform (200) and task force (50).-Responsible for bonus and incentives plan.

Feb 2011 - Dec 2013

Business Intelligence And Crm Manager

-Responsible for the development of Business Intelligence projects, Clients loyalty program of key sponsors: Eroski, Movistar and Hotel Meliá Group.-Definition and development of Customer value,Customer abandoned and Multi Customer strategy.Lead Customer redemption strategy.

Mar 2007 - Jan 2011

Business Intelligence Manager

-Responsible for managing Club Carrefour Business Intelligence and Customer Loyalty Program.-Implementation of Customer life time value and corporate segmentation.-Managed Club suppliers Project.-Planned and executed up-selling and cross-selling Campaigns.

Nov 2000 - Mar 2007
Team & coworkers

Colleagues at Univeris

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4 education records

Pablo De Francisco Ruiz education

FAQ

Frequently asked questions about Pablo De Francisco Ruiz

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What company does Pablo De Francisco Ruiz work for?

Pablo De Francisco Ruiz works for Univeris.

What is Pablo De Francisco Ruiz's role at Univeris?

Pablo De Francisco Ruiz is listed as Customer Success Director at Univeris.

Where is Pablo De Francisco Ruiz based?

Pablo De Francisco Ruiz is based in Greater Madrid Metropolitan Area, Spain, Spain while working with Univeris.

What companies has Pablo De Francisco Ruiz worked for?

Pablo De Francisco Ruiz has worked for Univeris, Techrules, Ericsson, Maxam, and Parques Reunidos.

Who are Pablo De Francisco Ruiz's colleagues at Univeris?

Pablo De Francisco Ruiz's colleagues at Univeris include Austin Tarasoff, Hasan Iqbal, Jack Spratt, Yin Liu, and Boris Kaminsky.

How can I contact Pablo De Francisco Ruiz?

You can use AeroLeads to view verified contact signals for Pablo De Francisco Ruiz at Univeris, including work email, phone, and LinkedIn data when available.

What schools did Pablo De Francisco Ruiz attend?

Pablo De Francisco Ruiz holds Master, Marketing Relacional,Directo E Interactivo from Esic: Business & Marketing School.

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