- Analyze IT requirements, create a detailed project plan, including objectives, schedule, budget, resources needed, and deliverables throughout the project.- Plan L1 and L2 Technical Support processes.- Analysis, diagnosis and resolution of complex incidents. L3 Technical Support.- Support to Windows and MacOS users.- Supervise the operability of the IT area, analyze and improve case resolution times, guarantee fast and effective responses to requirements.- Verification of… Show more - Analyze IT requirements, create a detailed project plan, including objectives, schedule, budget, resources needed, and deliverables throughout the project.- Plan L1 and L2 Technical Support processes.- Analysis, diagnosis and resolution of complex incidents. L3 Technical Support.- Support to Windows and MacOS users.- Supervise the operability of the IT area, analyze and improve case resolution times, guarantee fast and effective responses to requirements.- Verification of the ticketing system management and resolution of tickets.- Optimization of hardware and software inventory management and allocation of software licenses.- Documentation of IT processes and creation of case resolution library.- Review IT purchasing processes of different areas: HR, Operations, Administration.- Monthly and annual budget management.Operating Systems: Windows, Linux, Apple iosTools: Jira, Confluence, Trello, Office 365, Atlassian Suite, Active Directory Show less

- Optimize purchasing strategies and make purchases for IT, Operations, Projects and other areas of the company.- Supervise the inventory of assets and licenses, perform an efficient planning in the acquisition and disposition of resources.- Manage monthly and annual budgets, diagnosing potential cost reduction efficiencies.- Responsible for developing and managing strategic relationships with suppliers and establishing key negotiations to ensure stock of available equipment and… Show more - Optimize purchasing strategies and make purchases for IT, Operations, Projects and other areas of the company.- Supervise the inventory of assets and licenses, perform an efficient planning in the acquisition and disposition of resources.- Manage monthly and annual budgets, diagnosing potential cost reduction efficiencies.- Responsible for developing and managing strategic relationships with suppliers and establishing key negotiations to ensure stock of available equipment and best market prices.- Research new technologies and analyze the benefits and long-term value of innovation.- Annual supplier evaluation, performance management based on supplier performance evaluations, continuity of contracts or search for new suppliers.- Monitor monthly IT spend vs. annual budget.- Create new processes and workflows to optimize the request of purchasing requirements of the company's areas.- Document the purchasing processes of the IT Procurement area.Tools: Jira, Confluence, Trello, Office 365, Atlassian Suite. Show less

- Oversee the operation of the IT area, analyze and improve case resolution times, ensure quick and effective responses to requirements.- Design, implement and manage IT strategies aligned with the objectives of the board, ensuring compliance with the objectives of the company.- Lead L1 and L2 Technical Support processes and train the JR team in the area.- Analysis, diagnosis and resolution of complex incidents L3 Technical Support.- Support to Windows, Linux, MacOS users.-… Show more - Oversee the operation of the IT area, analyze and improve case resolution times, ensure quick and effective responses to requirements.- Design, implement and manage IT strategies aligned with the objectives of the board, ensuring compliance with the objectives of the company.- Lead L1 and L2 Technical Support processes and train the JR team in the area.- Analysis, diagnosis and resolution of complex incidents L3 Technical Support.- Support to Windows, Linux, MacOS users.- Coordinate ticket resolution tasks, plan 1:1 meetings and weekly meetings to verify and streamline ticket status and resolution.- Hardware and Software inventory management, Software license allocation and user management in Active Directory, Office 365, Slack, Etc.- Creation and documentation of IT processes and creation of case resolution library.- Installation and configuration of equipment.- Making IT purchases for different areas: HR, Operations, Administration.- Monthly and annual budget management.- Vendor management.Operating Systems: Windows, Linux, Apple ios.Tools: Jira, Confluence, Trello, Office 365, Atlassian Suite, Active Directory. Show less

- L1 and L2 Technical Support to users.- Receipt and assignment of tickets.- Configuration and equipping of workstations.

- L1 and L2 Technical Support to users.- Configuration and equipping of workstations.- Migration of the CitiBank user database.

- L1 and L2 Technical Support to users.- Receipt and assignment of tickets.- Configuration and equipping of workstations.