- Resolved customer issues and provided solutions enhancing satisfaction and retention.- Managed and updated customer information in CRM systems to ensure data accuracy.- Conducted follow-up calls and emails to ensure issues were fully resolved and customers were satisfied.- Collaborated with cross-functional teams to address complex customer problems and improve service processes.- Generated and analyzed reports on customer interactions to identify trends and improve service quality.- Trained new team members on customer support procedures and CRM usage.

- Non-Life Insurance Key Account Manager representative for Cuyo region (Mendoza, San Juan, San Luis).- Managed a team of 6 including commercial, H&S, claims and medical auditors.- Provided personalized support to Insurance Advisors and Brokers for business and portfolio development.- Developed and implemented strategies to improve client retention and satisfaction.- Conducted portfolio analysis, implemented cross-selling growth strategies- Facilitated the claims process, providing clients with timely support and ensuring swift resolution using Microsoft CRM Dynamics for case management and Oracle Business Intelligence Publisher for reporting.- Oversaw the timely renewal of policies, maintaining strong client relationships.- Conducted risk assessments to tailor insurance solutions that meet specific client needsAchievement: Earned a letter of recommendation from Argentina's leading insurance company for outstanding performance as Key Account Manager, highlighting my success in client management and achieving business objectives.

- Acted as primary contact for policyholders, handling inquiries and offering solutions via multiple channels. - Prospected and secured new clients, expanding the company's insurance portfolio.- Provided personalized advisory services on Non-Life Insurance to Advisors and Brokers, focusing on business and portfolio development.- Evaluated policyholder portfolios to identify cross-selling opportunities.- Conducted risk analysis for companies and employees, reviewing work activities, claims history, and risk factors.- Determined insurance pricing and premiums based on risk assessment to ensure profitability.- Monitored insurance market trends, legislation, and underwriting practices.- Generated and analyzed sales reports to track performance and identify growth opportunities.Achievement: Promoted to Key Account Manager after just 6 months as Account Manager due to outstanding performance. Successfully grew the client portfolio by 113% in the first semester, far exceeding sales targets and contributing to significant business expansion.

- Delivered exceptional customer service and achieved sales targets and KPIs.- Built customer loyalty through strong relationship management for Adidas.- Participated in Visual Merchandising (VM) for effective product presentation.- Managed inventory, ensuring accurate stock levels and minimizing excess.- Supported continuous training via SHINE (People Strategy) on products, technologies, and sales strategies.- Ensured compliance with company policies and procedures.