Pablo Emilio Jaramillo Email & Phone Number

Medellín, Antioquia, Colombia

• Functions:
• Strategy definition
• General management of Financial, Accounting, Engineering, Talent Management, Innovation Management, Marketing and Sales organizational units
• Technological surveillance and Competitive intelligence Achievements:
• Grew the company from 3 to 30 people in 3 years and reached a turnover of 1M USD.
• 50 successful software development projects using 4.0 technologies like IoT, data science, AI, blockchain and Azure cloud computing, helping companies from different sectors to digitalize and adapt to new market.

Bogotá

• Functions:
• Responsible for risk, revenue, profitability growth and customer satisfaction of a services portfolio.
• Manager of the entire lifecycle of a consulting engagement, from initial scoping and contracting through close.
• Lead of a team of 20 people, integrated by consultants, architects, project managers, salespeople, and business partners.
• Responsible for project sponsors expectation and communications management. Achievements:
• Design and implementation of a messaging platform and a “services-oriented architecture” for a telco company. Budget: $1M. Duration: 1 year.

Medellin

• Functions
• Technical service delivery management for key account in the country like: EPM, Tigo, Grupo Exito, Bancolombia, Protección and Suramericana, ensuring revenue and customer satisfaction metrics.
• Coordination of a team of field engineers, consultants, and partners for providing the services
• Look after the improvement of regional support center, localized in Dallas, TX.
• Act as mentor for the rest of the team on skills development for managing complex situations.Achievements
• Grew support contract sales from US $500.000 in 2009 to US $800.000 in 2010, increasing 60% year over year.

Medellin

• Trusted business advisor to enterprise customers providing valuable guidance around operations and optimization of their IT infrastructure, helping them to implement high value solutions and providing them access to.
• Service delivery management for: EPM, Tigo, Grupo Exito, Bancolombia, Protección and Suramericana, ensuring revenue and customer satisfaction metrics.
• Coordination of a team of field engineers, consultants, and partners for providing the services.Achievements
• Obtained the best customer satisfaction metric in Microsoft Latin America during 2006.
• Won the “Customer and Partner Continuity Program, 5 years” award for exceeding satisfaction metrics during five years.
• Defined a customer satisfaction management model for Colombia, Venezuela, Peru, and Ecuador.

Medellin

Provide technology consulting services on Microsoft technologies like: Exchange Server, Active Directory, System Center Configuration Manager.

Medellin

• IT Consultant and developer working in companies like: EPM, Bancolombia, Ecopetrol, etc.Functions
• Design, setup and operate Exchange Server, Internet Information Services, Proxy Server, SQL Server, System Center Configuration Management, Active Directory in EPM for one year.
• Design and develop a web application called “Ubícame” to locate people inside EPM.
• Work in team with Microsoft Consulting Services, to migrate branches of Bancolombia to Microsoft Windows NT june - october, 1998.
• Design and develop a web application using ASP.net, for Seriauto.
• Migration to Exchange Server in Ecopetrol.

Mba, Master Of Business Administration, Magister

Activities and Societies: I studied an MBA with enphasis in marketing and won the Cladea Award for my research about how to make.

Specialist In Innovation And Technology Management., Computer/Information Technology Administration And Management, 4.5

I am focused on Innovation Projects.

Graduated Studies, Project Management, Specialist

MBA focused on marketing.

Bachelor Of Engineering (Be), Computer Engineering

I studied software engineering.