Functions:• Strategy definition• General management of Financial, Accounting, Engineering, Talent Management, Innovation Management, Marketing and Sales organizational units• Technological surveillance and Competitive intelligence Achievements:• Grew the company from 3 to 30 people in 3 years and reached a turnover of 1M USD.• 50 successful software development projects using 4.0 technologies like IoT, data science, AI, blockchain and Azure cloud computing, helping companies from different sectors to digitalize and adapt to new market realities. • Designed and developed a no-code platform called Nati.ai, that improves business productivity using generative AI. This is a spin-off based on research and development. Currently working to achieve “Product – Market fit”, both locally and globally.

Functions:• Responsible for risk, revenue, profitability growth and customer satisfaction of a services portfolio. • Manager of the entire lifecycle of a consulting engagement, from initial scoping and contracting through close. • Lead of a team of 20 people, integrated by consultants, architects, project managers, salespeople, and business partners. • Responsible for project sponsors expectation and communications management. Achievements:• Design and implementation of a messaging platform and a “services-oriented architecture” for a telco company. Budget: $1M. Duration: 1 year.• Design and implementation of a mobile device management platform for a bank. Budget: $400,000. Duration: 6 months.• Design and implementation of a CRM system for an energy company. Budget: 1M dollars. Duration: 2 years.• Migration of email platform to the cloud. Budget: $400,000. Duration: 1 year.• Delivery of consulting services for: Sharepoint migration, deployment of Lync Server 2010, optimization of database clusters, and improvement of datacenter operation using ITIL and MOF. Budget: $800,000. Duration: 1 year.

Functions• Technical service delivery management for key account in the country like: EPM, Tigo, Grupo Exito, Bancolombia, Protección and Suramericana, ensuring revenue and customer satisfaction metrics.• Coordination of a team of field engineers, consultants, and partners for providing the services• Look after the improvement of regional support center, localized in Dallas, TX. • Act as mentor for the rest of the team on skills development for managing complex situations.Achievements• Grew support contract sales from US $500.000 in 2009 to US $800.000 in 2010, increasing 60% year over year.• Generated new business opportunities in UNE EPM Telecommunications, selling and executing phases I, II and III of project “UNE Operations framework”, obtaining revenue of half million dollars, between 2008 and 2009. Duration: 12 months• 60% operation cost reduction in one year, after replacing international experts with local partners.• 10%. Decrease in problem resolution times after contributing to improve operations in regional support center located in Dallas, Texas.

Trusted business advisor to enterprise customers providing valuable guidance around operations and optimization of their IT infrastructure, helping them to implement high value solutions and providing them access to Microsoft Technology and leadership. By maintaining a long-term relationship with customers a Technical Account Manager gains an understanding of their business, their IT goals, and helps them to define their future IT environment.Functions• Service delivery management for: EPM, Tigo, Grupo Exito, Bancolombia, Protección and Suramericana, ensuring revenue and customer satisfaction metrics.• Coordination of a team of field engineers, consultants, and partners for providing the services.Achievements• Obtained the best customer satisfaction metric in Microsoft Latin America during 2006.• Won the “Customer and Partner Continuity Program, 5 years” award for exceeding satisfaction metrics during five years.• Defined a customer satisfaction management model for Colombia, Venezuela, Peru, and Ecuador.• Lead “Operations Office” project in Bancolombia, from 2004 to 2005, which originated an organizational unit in the company composed by 40 people.• Led the delivery of security advisory services for Bancolombia that contributed to avoid security attacks between 2003 and 2004.• Led the delivery of proactive services, and the definition of software development best practices in EPM between 2000 and 2009.• Led the stabilization and optimization of e-commerce platform in Grupo Exito, improving its response time in 20%.

Provide technology consulting services on Microsoft technologies like: Exchange Server, Active Directory, System Center Configuration Manager.

IT Consultant and developer working in companies like: EPM, Bancolombia, Ecopetrol, etc.Functions• Design, setup and operate Exchange Server, Internet Information Services, Proxy Server, SQL Server, System Center Configuration Management, Active Directory in EPM for one year.• Design and develop a web application called “Ubícame” to locate people inside EPM. • Work in team with Microsoft Consulting Services, to migrate branches of Bancolombia to Microsoft Windows NT june - october, 1998.• Design and develop a web application using ASP.net, for Seriauto. • Migration to Exchange Server in Ecopetrol.• Provide advanced training on emerging web technologies from Microsoft.Achievements• Special recognition from his manager for outstanding performance during the services contract period in EPM.• Microsoft Certified Systems Engineer certification.