Pablo Garcia Lozada Email & Phone Number

Ciudad De México, México

Customer satisfaction in new and existing clients with solutions like Cloud, Data & Artificial Intelligent, Payments, Application Development, Design and IoT.

Ciudad De México, México

Support companies to grow through Cloud Platform, Cybersecurity, Data & Analytics, Phygital, Users and Application Support, SAP solutions implementation and Blockchain technology in Mexico focused on increasing profitable sales, oriented in the business of the client, for new customer and actual clients (cross selling) in Mexico for Manufacture, Services and Infrastructure sector.

Ciudad De México

Hunter focused on increasing profitable sales on digital and IT solutions, products and services, oriented in the business of the customer, for new clients in Mexico for Financial, Pharma and Industry verticals.

Mexico City Area, Mexico

Business Manager, responsible of the prospection and crosseling for sales of tangible and intangibles services for Telecom and IT, to companies for different industries in Mexico, Caribbean and Central America. Supervision of services delivery and ensure the post-sales customer satisfaction. - Prospect new clients, fulfillment monthly visit goals.- Make commercials proposals.- Services follow-up and guarantee of compliance of proposal offered.

Bogotá D.C. Area, Colombia

Telecom Services Desk supervisor, for Nokia end customers for Colombia, Ecuador, Peru and Mexico. Follow-up quality assurance by KPIs and SLAs compliance, supported by ITIL and Balanced Score Card designed with to the client.- Nokia ticket handling management to the next technologies: OSS, Packet Core, IP, Transmission.- Service Lab Manager.- Customer Care.

Bogotá D.C. Area, Colombia

Responsible for products and services operations of the company and IT area.- Operation of the main product: USA mobile and internationals operator’s interconnections.- Call Center Supervisor, KPIs customer compliance.- Quality Management Systems Implementation and BSC.

Caracas Area, Venezuela

Supervision of 7 monitoring and Control Engineers, who at rotating schedules, they are responsible as level 1 to manage and ensure the correct operation of the Venezuelan’s largest mobile cellular network, aligned to IT and Telecom best practices.- Ensure the Services Level Agreement (SLA).- Use of ITIL for troubleshooting register and fallow-up failures in the Networks.- Analysis and statistics generation for minimize the networks failures

Caracas Area, Venezuela

Monitoring, Control and supervision operation of the Venezuelan’s largest mobile cellular network: MCS (TDMA Ericsson / CDMA Lucent), BTS (Ericsson, Lucent), STP y HLR (Ericsson).- Troubleshooting and documentation failures by ITIL.- Ensure KPIs compliance, follow-up and failures escalations.- VAS (Value Added Services) performance supervision.

Caracas, Venezuela

- Administration, analysis, planning and implementation of projects supported by PDH, SDH, DWDM technologies; on Alcatel and NEC equipments with optical fibers and SDH with microwave too in the interurban, secondary and rural network from CANTV in this country.- Resource management in SDH rings for the incorporation of new customers due to the character of national and international carrier of the company.- Analysis and management of resources in tower for incorporation of new antennas.

Electrical Engineer, Telecomunicaciones / Gerencia De Proyectos

Diplomaed, Project Managment

Education record