Hello, it's great to have you here. Let me share a little about my professional background:As a Quality specialist, I have a proven track record of leading teams that develop effective and scalable continuous improvement strategies with the goal of ensuring customer satisfaction and achieving business objectives. I have helped dozens of companies optimize their processes, resulting in agility, control, and process solidity.My experience includes leading quality coordinators and supervisors in managing monitoring, conducting internal audits, monitoring external audits, analyzing root cause of operational indicators, implementing action plans, and documenting processes.One of my achievements was restructuring the quality department with a more strategic and critical sense of ownership, aiming to create an intelligence sector and solution recommendation, allowing for a deeper analysis of operations and identification of areas for continuous improvement. This new approach was essential to the success of the Abbott Diabetes Care program, where we implemented and maintained ISO 9001 certification.As a result of the dedicated team's work, we delivered the site's results for the past 4 years within the target, working together with other areas of the company to ensure that all processes comply with established excellence standards. This work was responsible for obtaining the highest PROBARE certifications in Ethics and Management Maturity.With a focus on quality management with a simplified and inclusive approach, talent management optimization, and most importantly, customer satisfaction, I am proud of my achievements in the quality area.Thinking about providing a sensational experience to beloved brands' customers and also motivating employees, I was one of the responsible for structuring the CXperts campaign to recognize and reward customer service analysts who stood out in providing a WOW experience to customers, which improved team engagement and increased customer and contractor satisfaction.If you are looking for a quality management specialist with exceptional leadership skills and a proven track record of success, let's talk! 😊Contact: +55 41995676404Email: pablogoncalves@outlook.com.br
Listed skills include Mentoria E Feedback, Microsoft Excel, Atendimento Ao Cliente, Ciclo Pdca, and 2 others.
