Pablo J Gutierrez Deliot Email & Phone Number

Pablo J Gutierrez Deliot is a Commercial Tech Ops Analyst - OSC Operations Support Specialist at Spectrum Business at Spectrum Business. He possess expertise in telecommunications, pri, telephony, co location, salesforce.com and 45 more skills. He is proficient in Spanish.

Listed skills include Telecommunications, Pri, Telephony, Co Location, and 46 others.

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  Commercial Technical Operations Analyst / Osc - Operations Support Specialist

  Spectrum Business

  Jun 2014 - Present - Greater New York City Area

  • Analyze data collected from operations department (Excel, Salesforce) to complete daily reports to Upper Management for the purposes of reviewing operation metrics• Respond to inquiries in a timely manner while handling high volume of incoming calls (OM and Scheduling)• Reduce truck rolls by cancelling unnecessary service calls (Trouble Call Scrubbing process including CSG service billing code analysis/fixing, Salesforce-CSG code matching and equipment diagnostics/testing/troubleshooting)• Complete work orders to activate services and quality checks for capitalization codes• Utilize WFM tools (PointView and Rumba) to route technicians daily and apply basic Quota changes to billing system• Monitor and track techs (Arris WorkAssure) to provide estimated times of arrival to their jobs• Maintain liaison between tech, PAC and onsite 3rd party vendor for all BCP installs• Communicate with order fulfillment (OM) for any order related issues identified in the field• Assist Field Technicians with remote troubleshooting• Mirror all billing systems actions in Salesforce• Work with all National Help Desks, National and Regional Operations Centers, and local technical staff to investigate, assess, and resolve issues including same-day requests (CTOC and BCFAST)• Able to QC orders for accuracy, provide side by side trainings as needed, coordinate effectively with cross-functional departments, properly utilize billing, provisioning, ticketing, and related customer management systems• Demonstrate leadership skills by handling escalation issues• Manage special projects with different tracking and diagnostic tools (Charter WiFi Hotspot Archer)• Provide backup support when needed