-Control and review of monthly, annual, and quarterly closings at accounting and tax level.-Supervise the application of current legal normative.-Dialogue with external auditors and review of annual accounts.-Selection of suppliers and negotiation of commissions for the provision of services.-Preparation of solvency reports of the company and capital self-assessment with stress tests.

Allianz Popular Asset Management, S.G.I.I.C (APAM), is the Spanish market’s most long-lived Asset Manager, whose first fund was launched on the year 1967. They key of its strategy is management consistency, diversification and permanent adjustment of its funds to every client, sistematically beating its competitors’ profitability. Tasks: As Investment Funds Back-Office Manager, my main duties are: - Backing all APAM depending commercial network (Banco Popular, Banco Pastor and Targobank), solving any fund related fiscal and operational incidence. Our Incidence ratio has lowered from 9% to 2% of a 5% goal.- New will execution procedure implementation, for an easier, more agile fiscal management. Due to this new procedure, customer complaints have dropped to a new bottom of a 3,2%. This data means a huge step forward for our commercial network, as will executions are considered a critical operative for the medium-term growth of our market share, being heirs an important target market where loyalty must be increased. - Institutional embargoes and credit pledges. Daily tracking and responding institutional and regional agencies for an accurate, early response. Penalties from the administration have been abolished since new tracking method applied.

Cecabank is the spanish second largest Securities Services financial institution, covering the whole value chain in every process, foy every type of securities and currencies. Strategic associate for banks, insurance companies,and securities services institutions, which allows our clients the opportunity to access every market, while facing new regulations and market changes which are taking place.Duties:As a settlement technician, my main duties consist on being the bridge that conects Cecabank clients, of whom we are depositary, and so custodies and other third parties at the market, following the process until its final settlement, being necesary for that strong communicating and collaborating skills, same as a wide, consistent knowledge about settlement and the market and it´s agents, being on daily conversations with such relevants institutions as All funds, FundSetlle, Citi,Euroclear, BNP among others.

Ibercaja is one of the only four Spanish financial institutions awarded with the stamp for the European Foundation for Quality Management (EFQM) where it has achieved the 500+ mark. Ibercaja is the only Spanish bank entitled by the Spanish Association for Standardization and Certification (AENOR) to excellence in the financial advice.Achievements:-Helping Ibercaja to build a sustainable business and the SME Bank of Choice; by providing exceptional customer service to existing and new customers.-Meeting targets for profit, credit quality, customer satisfaction, and retention.-Building my individual market profile as well as the profile of Ibercaja through proactive marketing activity.Key contributions:-To have achieved excellent KPI’s beyond business objectives: I was a key player in identifying new prospective clients to our newly-implemented insurance plans, which represent 20% of our branch’s business with an uplift of +60% vs. my personal target, resulting in over €20,000 yearly revenue.-Developing new customer relationships for lending, deposits, cross-sales, insurance plans and treasury products.-Improvement on customer’s service: having previously earned a wide customer related experience, I was capable of developing a smooth relation with my clients. Always attending to the quality standards established by Ibercaja and matching customer’s needs.Tasks:-Personal loans. -Financial Adviser. -Insurance marketing.-Mortgages -Risks identification. -Royal Estate marketing.

With the aim of improving my English, I ended up working at Royal Albert Hall’s Café Consort, in South Kensington (London), in which I was entrusted of guiding and advising customers during the previous to function service, helping them into achieving a joy experience, with a level of identical excellence to be expected in such a worldwide relating stage.-Personal guidance to a small group of clients. -Weaknesses and strenghts identification. Achievements:-Absolute integration in a multicultural environment.-Full aim’s attainment contribution.