Branding, Cx And Strategic Planning Consultant
Current• the community 2023- Strategic Director and lead planner for the 2024 Brand Voice guidelines and the 2024 Music program. • the community 2022- Strategic Director for the Verizon USH brand, retail, FIOS. Lead planner for the iPhone 14/Verizon launch. • Quest Diagnostics – marketing and customer service consultant.• Bayer – Strategic Shopper Marketing consultant.• MedPlus Health Solutions – leading the efforts to develop the B2B brand for an LTC Pharmacy while developing a new pharmacy brand for B2B2C focused on CXM and digital as main communications engagement channels.• Editorial SM – Developing a CX program and responsible for the development, execution and analysis of primary research for new products and combining it with market data analytics to develop a Strategic Recommendation for new products.• Pepe Ganga – currently leading the development of a Customer Journey in order to improve the customer experience while creating a roadmap for the guidelines and execution of the retail operations.• Atlantic University College – Program Advisory Committee.• CC1 (Coca Cola Foods Puerto Rico) – lead the 2019 Marketing Planning efforts for key products and categories. Lead 2018 Strategic Planning support for shopper marketing programs partnerships.• Berrocal Eye Institute – reposition of an Ophthalmology practice. From a family and a world class specialist focus (Dr. Berrocal & Associates) to growing by expanding the brand positioning and services offering (Berrocal Eye Institute) by building on the current brand strength. • MAAS – Branding and strategy consultant for B2B Software Company focused on sales and merchandising mobile solutions. • Consumer@Site – Branding and strategy consultant for a B2B Software Company focused on Human and Retail Intelligence. Responsible for recommendations to clients for the development and execution of programs for consumer and shopper insights.