Pablo Palma Email & Phone Number

Argentina

Greater Los Angeles Area

As the Managing Director, I am committed to steering our business towards sustained success by carefully planning and executing our strategic direction. My primary responsibilities include implementing company policies and driving positive changes that align with our growth objectives.At the forefront of my agenda is our focus on maturing our processes, learning more about our clients, and catering to their needs. This customer-centric approach is essential in delivering value and building long-lasting relationships that are crucial for our growth.I take pride in dealing with both the day-to-day issues and looking at the big picture to identify new opportunities for both our business and customers. Although the role may feel isolating at times, the responsibility of growing a business, creating job opportunities, and providing shareholder return while making a positive difference to society is incredibly satisfying.As a leader, I remain committed to fostering a culture of collaboration, innovation, and continuous improvement to achieve our vision for the future. Together with our talented team, we will continue to strive towards excellence and deliver value to our clients and stakeholders.

Estonia

As the Technology Manager at RHOMTRIP, I am responsible for overseeing all executive decisions related to our technological interests. I take pride in outlining the company's technological vision, implementing effective technology strategies, and ensuring that our technological resources are aligned with our business needs.With my expertise in the latest industry trends and advancements, I work collaboratively with my team to identify and implement the most suitable technological solutions to enhance our operations, improve efficiency, and achieve our business goals.At RHOMTRIP, we understand the importance of staying ahead in the digital landscape, and I am dedicated to ensuring that we maintain our competitive edge with cutting-edge technological solutions.RHOMTRIP is a leading Travel Tech company specializing in providing efficient and cost-effective worldwide Airport Transfers and Chauffeur Services.

District Brno-City, Czech Republic

Supports sales team through developing effective project delivery solutions/proposals including quotasCompletes project risk analysis and defines mitigation actions of the risks identifiedCreates project plans and schedules based on client-specific requirements; applies appropriate contingencies in planning and resourcingAllocates required project resources (people, tools, hardware, software, partners, etc.)Regularly monitors client satisfaction and takes improvement actions when necessaryCreates and controls project budgets, performs cost tracking, issues vendor purchase orders and client invoices, and approves work reportsIn line with project plans: organizes, assigns, measures and monitors work of his/her project team members; ensures team's compliance with standards, practices and policiesEnsures quality and timelines of team's deliveries, plus team's responsiveness and professional treatment of both external and internal clients

Argentina

In charge of projects and/or services taking into consideration the three delivery factors: Customer, Team and Globant's Business.•Managing all aspects of the project/service: scope, time frames, quality, costs and results, team, outsourcing, communications, risks and integration.•Leading the work team appointed to the project, distributing each one's tasks and responsibilities and coordinating performance assessment processes.•Establishing productivity improvement actions by team (reorganizing, changing roles), handling hiring and termination processes.•Managing project risks.•Performing tasks of billing management.•Communicating the project status to all those involved.•Being in direct communication with customers (generally US customers) by project status. Establishing change controls and searching for opportunities for business growth.•Managing and following up costs and margin associated to the project.

Greater Los Angeles Area

Assist and participate in all required aspects of project management where resources are required. Effectively manage high performance team of skilled professionals on both Day to Day and Project based initiatives. Coordinate and analyze with Systems, Database and Development teams to ensure deadlines are met.Management of infrastructure and resources required to plan for, develop, deliver, and support initiatives to meet the needs of the business. Manage the processing and coordination of customer service request tickets that are assigned to the Infrastructure team.Responsible for the completion of Internal Controls requirements (SOX) and all audit based requests for server, operating system, database and development required inquiries. Ensure that all changes comply with IT governance, service standards, policies, and support business strategiesPerform bi-yearly performance evaluation of all staff members, provide and receive feedback and create development plans for each associate.In charge of IT procurement. Manage external suppliers and services to ensure successful delivery of products and services. Develop and implement automation, cost reduction, and process improvements.Responsible for Disaster Recovery based tasks for business continuity planning and support. Responsible for the identification of new and emerging technologies, products, services, methods and techniques.

Greater Los Angeles Area

Contributed to the creation of the Southern California Help Desk, help-desk portals and hot-line. Designed, developed and implemented a centralized helpdesk for the entire Southern California Region. Lead a team of 8 highly skilled individuals to carry out management goals on helpdesk & Infrastructure projects. Assess networks and perform critical updates on a day-to-day basis ensuring a 99% server uptime. Developed program for analyzing system malfunctions resulting in minimal interruptions in operations. Track record of 98% satisfaction of centralized help desk. 85% First call resolution. Log calls, assess, troubleshoot and assign / escalate to appropriate level. Designed, developed and implement SLAs based on business requirements. Follow up and ensure issues are resolved within service level agreements. Monthly tracking of IT Standards Compliance. Established excellent customer service procedures to end users. Participate in 360 Degree Review Process of subordinate staff. Remote support and travel to sister companies as required (UK and US) Manage multiple critical systems for the corporation: Smarteam, JDEdwards, HRP, Active Directory, VMWare ESX Server, SAN, Oracle, SQL, SharePoint, LAN/WAN/Wireless, BES, Symantec AV. MS Exchange and Security Software, VPN. Centralized helpdesk project manager, Communicates highly technical information to both technical and non-technical personnel as well as user training with over 98% positive feedback

Telfair Elementary

Provided maintenance and upgrade services to monitor capacity provide redundancy and monitor utilization of network devices, servers, routers, switches, voice and other systems. In charge of computer operations for entire campus. Provided support for school program applications, i.e., Welligent, SIS and ITDs related applications. Troubleshoot ISP connectivity/availability issues. Maintained upgraded and serviced hardware.

San Fernando High School

Designed, develop, deploy and implemented the first computer lab in the LAUSD. Tracked record in secure network design. Implemented fiber optic connectivity. Supervised daily day-to-day operations of Computer Networks, Fiber Optic Technologies, and Internet Administrator. Accountable for administration of 100K Security Budget. Blackbaud – Fundraiser module

San Fernando High School

Alerts management to risks in these and other areas. Ensures standards in security policy management and adherence to IT standards are met. Responsible for PC and peripheral device support, LAN and remotely connected users. Assisted students with programming and software questions. Supported Microsoft Office, Internet Explorer, and a variety of programs and tools. Designed and installed local and wide area network systems.

Mba, Business Administration

Bs, Computer Science