Senior Project Manager
Current• I lead cultural transformation and CX projects, ensuring adherence to deadlines, quality of deliverables, and budget compliance, while managing communications and relationships with key managers and stakeholders of our clients.• During project execution, my team and I begin with an exploratory phase to identify the main challenges and pain points across all levels of the organization. We then design tools to address these challenges and support our clients through the implementation process, ensuring the achievement of the set objectives.• Additionally, I manage commercial activities aimed at expanding our client portfolio, from lead generation to proposal closure, providing support throughout the entire process.