- Managed and supervised the processing of payroll for over 200 employees ensuring timely and accurate delivery.- Reconciled payroll prior to transmission and validated confirmed reports.- Implemented changes to the payroll system to improve efficiency and accuracy.

Processing Payroll: Managing end-to-end payroll processing, ensuring accurate and timely payment of wages, salaries, bonuses, and other compensation to employees.Compliance: Ensuring compliance with payroll laws, regulations, and company policies. Staying updated on changes in payroll regulations and implementing necessary adjustments.Benefits Administration: Overseeing the administration of employee benefits, such as health insurance, retirement plans, and other voluntary deductions, ensuring accurate and timely deductions and contributions.Payroll Reconciliation: Reconciling payroll records and resolving discrepancies or errors in collaboration with the finance or accounting department.Payroll Reporting: Preparing payroll reports, including tax filings, wage statements, and management reports, to provide accurate payroll-related information to stakeholders.Recordkeeping: Maintaining accurate and confidential payroll records, including employee information, tax forms, and payment records.System Maintenance: Managing and maintaining payroll software systems, ensuring data integrity, and troubleshooting any issues or errors.Audit Support: Assisting with internal and external audits related to payroll, providing necessary documentation and responding to audit inquiries.Employee Support: Addressing payroll-related inquiries and concerns from employees, providing assistance and resolving issues in a timely and professional manner.Process Improvement: Identifying opportunities for process improvements, streamlining payroll processes, and implementing best practices to enhance efficiency and accuracy.

Quality Monitoring: Conducting regular monitoring and evaluation of agent interactions (calls, chats, emails) to assess compliance with quality standards, accuracy, and adherence to defined processes and procedures.Quality Metrics and Reporting: Defining and tracking quality metrics, analyzing data, and generating reports to measure performance, identify trends, and provide insights for improvement.Coaching and Training: Providing guidance and coaching to agents, offering feedback and recommendations to improve their performance and maintain quality standards.Process Improvement: Identifying opportunities for process improvement and recommending enhancements to optimize efficiency, accuracy, and customer satisfaction.Documentation and Standardization: Developing and maintaining quality assurance documentation, including evaluation forms, guidelines, and standard operating procedures (SOPs).Performance Reviews: Conducting performance evaluations for team members, providing constructive feedback, setting goals, and identifying opportunities for professional development.Compliance and Audit Support: Ensuring adherence to regulatory requirements and client-specific quality guidelines. Assisting with internal and external audits, providing necessary documentation and responding to audit inquiries.

Monitoring, track, document and analyze the quality of the work performed by the specialists in the different departments and types of transactions handled in our operations departments.The Quality Operation Analyst is a member of the Quality Operation Department reporting directly to the Vice President of Operations. As a support department to operation, the primary responsibility of such role is to ensure that each quality analyst is working accordingly to the established achievement & compliance quality results, processes and procedures in the departments.• Audit, track, document and analyze the quality of the work performed by the specialists in the different activities and stages of the process• Evaluate compliance with quality guidelines, processes, and procedures established in the department.• Participate in the daily, weekly or monthly calibration sessions depending on the frequency assigned by the department.• Communicate and report to the Vice President of Operations & the additional support departments regarding performance expectations, objectives and standards for any further developments needed for specialists to achieve the passing goal.• Assist operations and other areas in other tasks and requests as needed.• Ensure accomplishing those established Key Performance Indicators (KPI’s).• Ensure adherence and accomplishment of all Quality Standards or OPF policies, as well as other regulatory requirements/guidelines when applicable.

* Effectively helped to managed Human Resources concerns and department workflow.* Tracked HR issues to resolution and escalated as needed.* Completed HRIS data entry, reporting, auditing, and processed payroll requests.* Maintained a talent database for immediate and future needs.* Managed sourcing, screening, interviewing, and placing of candidates.* Recommended candidates based on experience, merit, and character.

* Maintained accurate information in the payroll system.* Successfully managed payroll and personnel files.* Performed employee and team evaluations to identify opportunities for growth.* Effectively communicated company values and mission throughout the interview process.

* Developed a strong working knowledge of products and offerings.* Attended workshops and conferences centered around increasing customer service skills.* Built a strong working knowledge of the company procedures and protocols.* Continually aimed to be reliable and punctual.

* Assisted in updating all Benefits information, while extending important knowledge pertaining to Benefits for employees.* Continually revisited company policies and regulations and made changes when appropriate.* Planned and coordinated company team-building events.* Completed HRIS data entry, reporting, auditing, and processed payroll requests.* Successfully managed payroll and personnel files.* Managed sourcing, screening, interviewing, and placing of candidates.* Assisted in creating documentation for all new hires.* Facilitated innovative learning experiences and hands-on learning.

* Assisted in updating all Benefits information, while extending important knowledge pertaining to Benefits for employees throughout the Caribbean area (Dominican Republic, Puerto Rico, Guyana, Trinidad and Tobago, Jamaica, Haiti, Guadeloupe).* Continually revisited company policies and regulations and made changes when appropriate.* Planned and coordinated company team-building events.* Completed HRIS data entry, reporting, auditing, and processed payroll requests throughout the Caribbean area* Successfully managed payroll and personnel files.* Managed sourcing, screening, interviewing, and placing of candidates.* Assisted in creating documentation for all new hires.* Facilitated innovative learning experiences and hands-on learning.

Coordinate workflows for the acquisition of religious visas for new church missionaries in the Caribbean area. Coordinate the renewal of residence permits and religious residences for the Dominican Republic and other Caribbean islands. Act as a travel agent for the CEO and other area managers.

Operational Support Officer of the corporate, tourism and business segment. Transactional Officer of Popular Bank checking operations in the northern region. (Subsidiary of Grupo Popular in Panama).

Daily balance, payment of services, loans and credit cards, among others. I supported a special project to update signatures and personal data of clients.