Pablo Rivera Email & Phone Number

Greater Ottawa Metropolitan Area

Greater Ottawa Metropolitan Area

• Exceeded the annual expansion target by bringing over US$409 thousand in new ARR, which resulted in 122% of the quota attainment for the fiscal year 2024
• Closed 22 expansion opportunities, bringing over US$287 thousand in ARR of new business within existing accounts
• Achieved a gross renewal rate above 80% by closing 22 renewals as closed won, securing over US$1 million in ARR and US$121 thousand in price uplifts
• President's Club winner for the Fiscal Year 2024
• Winner of the Customer Success Management Model of Engagement Award for Q1 FY25

Greater Ottawa Metropolitan Area

• Conducted the highest number of EBRs in the customer success team after completing 22 comprehensive account engagements with 40+ customer champions in Q1 of 2022
• Managed a book of business of 173 mid-market accounts with US$3.1 million in ARR in Q1 of 2022
• Scored an NPS rating of 9 or above on the NPS cohort for Q1 of 2022 on 24 accounts with a total ARR of US$600 thousand

Greater Ottawa Metropolitan Area

• Designed and executed new strategies for 9 different programs of a lighthouse account that led to an increase of 12% in supplier response rates in the first half of 2021
• Created 3 program playbooks to deliver critical milestones on 8 enterprise clients in the first half of 2021 that Assent’s program leadership used to optimize program offerings for new customers
• Managed 54+ ongoing compliance projects for 14 clients worth over US$2 million in ARR

Greater Ottawa Metropolitan Area

• Surpassed the supplier response rate targets for the Conflict Minerals programs in the 2019-2020 season on 85% of the modules
• Improved by an average of 40% the part-level response rates for all active REACH programs in the first half of 2020
• Designed 56 annual product compliance programs on 17 accounts conformed of clients across all tiers in NA

Ottawa, Canada Area

• Engaged with materials and products manufacturers and distributors in NA, LATAM, and the EU to gather chemical composition information on the articles and substances they provided to Assent’s clients
• Managed all the compliance requests to and from suppliers in the Spanish language. Including inbound and outbound calls, direct emails, and translations from English into Spanish of a variety of documents
• Served as a peer-mentor to designated new hires to help them understand and identify the types of positive contributions that will be meaningful to their new roles

• Winner of the Sales Executive of the Year award for having exceeded the sales and inventory turnover targets for both 2015 and 2016
• Converted the static sell-out trends of the retail chains into increasing and sustained a 3% growth rate each year from 2015 to 2018
• Executed more than 6 major product line launches at the clients' 99 national stores through negotiations at all levels with their commercial, purchasing, logistics, operations, and marketing departments

El Salvador

• Achieved 110% of the revenue targets of the personal care and paper product categories in 2013
• Collected the highest sum of vendor allowances in 2013 for the consumer goods department
• Developed annual commercial plans for 15 product categories that outlined the building blocks, promotional activities, and planograms envisioned to meet the company’s sales objectives

El Salvador

• Scored a positive evaluation on the accuracy of the annual inventory of the store in 2012 of 25 thousand SKUs, and converted this KPI of the previous administration from yellow into green
• Received a satisfactory mark in the auditing of the cash and treasury management processes of the supercenter for the year 2012
• Supervised the total store's operations, sales, customer service, and 120 employees during shift

El Salvador

Bachelor Of Science (B.S.), Double Major In Management/Administration And Marketing, Summa Cum Laude, 3.96/4.00

Activities and Societies: • Senator, Student Government Association • Capital Market’s Team Captain, Students in Free Enterprise.

Master Of Business Administration (M.B.A.) With A Marketing Specialization, Marketing, Master Of Science

Activities and Societies:Evaluated by World Education Services (WES), as equivalent to a two-year Canadian master’s degree. Relevant.