Pablo Rogel Martinez Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Providing world-class guest experience, achieving Quality Assurance targets while buildingrelationships to create life-long guests.
• Supporting ecommerce guests experience by placing orders, setting up returns, andtroubleshooting.
• Attending bi-weekly meetings with management and monthly team meetings to collaborate onperformance and possible new initiatives.
• Taking charge of my own development by proactively reaching out to support role members,offering guests in-the-moment resolutions.
• Having to multitask within a variety of different systems efficiently to provide solutions andtracking of guest interactions.

Hermosillo Area, Mexico

• Daily operations and costs management as-per project efficiently, resulting in 22% cost reduction.
• Efficiently managed five start-up projects that resulted on a 45% profits growth.
• Led a 40-member department team to increase consumer satisfaction experience.

Mexico City Area, Mexico

• Nurtured international customers which resulted in increased negotiations and finance indicators.
• Identified and workflow discrepancies from procurement team resulting in higher efficiency.

Hermosillo Y Alrededores, México

• Lowered costs by constantly seek strategic purchases
• Established and supervised logistics for merchandise delivery
• Accounting support on bank reconciliations and tax declaration

Hermosillo Y Alrededores, México

• Assisted executives to manage accounting records, taxes and bank reconciliations; which increased the client portfolio
• Updated many overdue accounts that led to improve the company’s indicators

Ciudad De Hermosillo, Sonora, Mexico

FIFO implementation & Purchasing logistics, which lowered stock levelsWeekly Inventory reports Customer care