Pablo Tejada Email & Phone Number

Greater New York City Area

Lead several engineering teams in the end user compute space (Desktop Engineering, Citrix Engineering, Application Services and Mobility)

Greater New York City Area

Vice President - Investment Banking Technology• Global Client Technologies - Tier 3 Manager (May 2010 to June 2012) – Manage a global team of desktop SME’s in NY, London, Singapore and Hong Kong. Responsible for Level 3 - Incident and problem management, vulnerability management, OS and core application certification and deployment to all 45,000 workstations in the IB. Advise application development and operate teams on new technology and solutions.• Global Client Services - Service Delivery Manager (August 2008 to May 2010) – Manage end user technology services for the Global Investment Banking department's North American region. Primary technology partner to the business, acting as the operational face of IT. Manage and coordinate communications, implementations, project delivery, change management and escalations. Manage the desktop support team of 12 dedicated local technicians who, along with shared global resources, provide 24 x 7 support to 1,100 users in North America. Also responsible for annual Intern, Analyst & Associate Training technology support programs.• Global Client Services - Regional Project Lead (June 2008 to May 2010) – Representing 15,000 North America and Latin America users on global projects.

Greater New York City Area

Business Technology Manager - Managed 3 groups providing technology services to the Investment Bank. ◦ Advanced Technology Group – Set SW & HW standards, created, certified application packages, and managed deployments. Automated environment maintenance. Evaluated and established new vendor and locally hosted products following SDLC standards. Represented the IB’s interest in Central Technology working groups. Established support best practices and provided Level 3 Desktop Support (last point of escalation for the IB.).◦ Technology Administration – Identity management and on-boarding, purchasing, IT expense reporting. Vendor management (cell phones, Blackberries and staff augmentation). Annual Intern, Analyst and Associate Training technology support programs.◦ Document Management – over 1 million documents, 3rd party product plus in house apps and utilities, vendor management, responsible for desktop client, middle, back tiers and reporting. Level 2 and 3 support. Supported product firm wide (60% IB, 40% in 5 other business).

Management Information Systems

Activities and Societies: Alpha Phi Omega

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