Pablo Villaamil Email & Phone Number

Buenos Aires - Argentina

Diseñamos soluciones IT de valor para nuestros clientes, brindamos soporte técnico a sus usuarios y monitoreamos toda su infraestructura 24*7.Damos un servicio de excelencia de manera responsable para mantener los sistemas de nuestros clientes el mayor tiempo posible disponible para minimizar el tiempo oseoso de su personal.Nosotros nos ocupamos de todos los temas referentes a tecnología para que nuestros clientes puedan ocuparse de su negocio, somos su departamento de IT externo y somos el nexo con todos los proveedores de tecnología que tengan contratados.

Design, implementation and general management of IT and service projects on .NET and open source VoIP technologies

In charge of Microsoft Latin America Support Operation, responsible for PSS Consumer Area (free support), Enterprise Support (Professional and Premier Support) and MBS (Microsoft Business Solutions). In Charge of 5 supervisors and 68 technical resources

In charge of the Technical Support to customers (including critical mission), Development (On MSFT Technologies) and Consultancy (Security, Infrastructure, Critical Mission, Business Intelligence, and Document Management) areas of the company. Responsible for the operation of 24x7 help desk support in Argentina (remote and onsite). Responsible for the services of Internal IT (Servers, Desktop, Telephony and Reporting) for almost 500 employees and outsourcing services of help desk (For Example.: Clarín, DHL). In charge of the Microsoft ASC (Authorized Support Center) providing services to the Premier IT Corporate Accounts

Organization, supervision and general management of all the Contact Center Operations.In charge of 20 employees

Responsible of the Pre sales and Post sales support of all products for the Microsoft mid market accounts. Additionally my task was to drive them to the implementation of new technologies.

Organization of the tasks and activities for the area, quality of service control offered by each technician, call monitoring, personnel management, metrics control, reporting development for supervision

Technical phone support for Microsoft ServersTechnical phone and On Site support for other companies such us Roche, Pecom-Agra, Kuhne & Nagel S.A., Sadmitec, Nacion AFJP and others

Organization of tasks and activities of the area, quality control of the work, call monitoring, personnel management, reporting development for supervision, training of technical support agents and personnel from other areas of the company

Microsoft Technical phone support, Project Y2K Microsoft Operating Systems, On Site technical support in OSDE.

Coordination and follow up for the sales product suit of the company through different internal areas of the bank using Lotus Notes, Access and Excel tools.Create bank accounts, credit cards, payment plans and other products on Lotus Notes Databases & AS 400 Terminal emulation Software.

Administrative tasks, IVA taxes, and general proceedings.

Microsoft Mcse

Implementing and supporting Microsoft Windows 98 Implementing and supporting Microsoft Windows NT Server 4.0 Implementing and supporting.

It

Windows 95, 98, ME, XP, Windows NT, NT Terminal Server, Windows 2000/2003 Server, Microsoft Office XP, 2000 and previous, Exchange Server.

Education record

Computer Software & Management

Access primer nivel - Exo Training Center Updating Adm. – From Microsoft Exchange Server 5x to Microsoft Exchange Server 2000.