Pablo Vega Email & Phone Number

Costa Rica

Act as a key customer liaison, ensuring high levels of customer satisfaction through rapid resolution of technical issues and ongoing support for enterprise customers.Serve as a trusted technical advisor, troubleshooting complex issues related to Brandfolder's advanced features such as SAML & SSO integrations.Assisting customers with templating or multimedia content issues through PrintUI or different Adobe programs.Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.Collaborate with cross-functional teams, including Sales and Professional Services, to provide customer insights and drive increased product usage and adoption.Assisting in onboarding new hires on technical support procedures, contributing to overall team success and performance improvement.Received over 85 perfect CSAT scores, demonstrating consistent high-quality support and a focus on customer retention.

Heredia, Costa Rica

Supported high-priority client interactions by delivering precise translations during business, medical, and legal communications in both English and Spanish.

Heredia, Costa Rica

Supported Amazon colleagues and customers in a fast-paced environment, demonstrating a strongability to manage multiple priorities and deliver exceptional service.Demonstrated creativity and resourcefulness through the development of innovative solutions.Gained extensive knowledge in data entry, analysis and reporting.

San Jose, Costa Rica

Identified problems and investigated solutions to offer answers to solve questions from customers using the given channel of communication.Documented correctly the data base using the given tools in order to keep track of costumer requests through data entry.Met established individual and team performance targets, including customer service, productivity, and quality standards.Followed up on customer issues until resolution such as requests, transactions, information changes, or any other issue addressed by the customer.Trained new employees during their onboarding phase.

Chemistry

Bachelor'S Degree, Systems Engineering