Computer Engineer - Universidad de Ciencias de la Informática, with a career as Country Manager, Senior Sales Specialist, Business Relationship Manager, Senior Account Manager and Consultant of New Business in LATAM Level, in multinational and national companies of the Telecommunications, Services, Banking, BPO and Retail Industries. Extensive experience leading commercial / sales areas, new business development, operations, after sales and purchasing. Responsible for business profitability and compliance with KPIs for Sales and Customer Service in the areas of BFSI (Banking, financial services and insurance). Sale of projects and services for Collaboration, Contact Center platforms (Omnichannel solutions) and Speech Analytics under the Opex model proposal and tools such as Workforce Management and Voice Biometrics. Leadership of large-scale projects in migrations and systems implementations in the areas of communications and customer experience. Implementation and development of consultative sales model, development and negotiation with clients and suppliers. High strategic business vision, analytical and planning capacity, results orientation, negotiation skills, excellence in external and internal customer service and skills to lead work teams generating a work environment of productivity, motivation and alignment regarding compliance with objectives.* I was awarded twice Bell Estrella at Belltech Chile.* I was transferred from the professional services area to the commercial area as a regional Sales Specialist, based on account management and customer empathy.Some of my main job skills are:* Empathy and customer relationship.* Knowledge of Contact Center, Analytics and Omnichannel solutions.* Project management where technical and business areas are involved.I invite you to share knowledge and talk about issues of customer experience, technology ... do we meet to talk?* Market management in other countries.I invite you to share knowledge and talk about issues of customer experience, technology ... Let´s go a have of coffee?
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Gerente Comercial LatamVozdigitalSantiago, Cl
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Chief Commercial Officer (Cco) LatamVozdigital Jun 2024 - PresentSantiago Metropolitan Region, Chile
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Business Relationship ManagementTata Consultancy Services Apr 2023 - May 2024Santiago Metropolitan Region, Chile- Responsible for the profitability of the assigned accounts, leading sales management, control and monitoring of the pre-sale and delivery area.- Responsible for the relationship with Banking and Insurance clients, as a provider of IT resources and BPO (Business Process Outsourcing) services for BFSI (Banking, financial services and insurance)- Visits to clients, survey and support in needs of new requirements and entry of lead registration in CRM.- Review and participation in RFP (Request for Proposal), for the sale of IT projects, services and resources. -
Senior Account ManagerCirion Technologies May 2022 - Mar 2023Santiago, Santiago Metropolitan Region, Chile- Prospection of clients, detection of leads and needs.- Visits to clients, survey of requirements and entry of lead registration in CRM.- Sale of projects and services for Data, Data Center, Cloud, Voice & Collaboration clients nationwide.- Responsible for post-sale and customer loyalty, establishing long-term relationships. -
Lead Sales EngineerCirion Technologies Jun 2021 - Apr 2022Santiago, Región Metropolitana De Santiago, Chile- Responsible of the Voice & Collaboration vertical to nationwide level, supporting the commercial area in the presentation of the company's portfolio solutions.- Valuation of projects and services for Collaboration and Contact Center platforms in the cloud, under the Opex model proposal, with Microsoft Office 365 (Teams)/Phone Standard , Zoom Phone, Cisco (Webex), Genesys, Collab and Avaya solutions.- Prospecting clients, detection of leads and needs.- Consulting for Collaboration and Voice solutions.- Generation of technical - commercial proposal, negotiation with clients and suppliers.- Coordination of areas of operations in the implementation projects with the final client.
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Country Manager Colombia Y Perú.Newgo S.P.A. Jan 2019 - Mar 2021Bogotá, Distrito Capital, Colombia- In charge of opening an Office in Colombia. Legal and administrative representative of the company.- Responsible for the profitability of the Business in Colombia, Peru, leading the sales management, the control and monitoring of the pre-sale and operations area.- Responsible for the development and fulfillment of the sales plan for Colombia and Peru.- Sale of projects and services for Contact Center and Speech Analytics platforms in the cloud, under the Opex model proposal, with Aspect, Callminer and Bright Pattern solutions.- Prospecting clients, Detection of leads and needs (access to CRM), Generation of technical-commercial proposal, negotiation with clients and suppliers.- Consulting for Contact Center and Speech Analytics solutions at the customer-experience level in companies in the Automotive, Services, Banking, Insurance and BPO sectors.- Leadership, supervision and control of the project structure with operations area, ensuring compliance with objectives, deadlines and quality standards.- Control of KPIs and customer satisfaction management indicators (NPS and CSAT).- Responsible for post sales and customer loyalty, establishing long-term loyalty.* Achievements- Incorporation of new foreign clients.- High customer loyalty, incorporating customers from previous companies in which he worked -
Communications Sales Specialist/ Account ManagerBelltech Jan 2018 - Dec 2018Santiago Metropolitan, Chile- Responsible for key accounts for the company, ensuring compliance with the sales KPI`s.- Development of new businesses, based on added value tools such as Speech Analytics, Workforce Management and Voice Biometrics.- Visits to clients, survey of requirements and entry of lead registration in CRM. Preparation of technical-commercial proposals, in conjunction with the pre-sale area.- Support to the commercial area in the presentation of the company's solutions portfolio, at the Regional Level (Chile, Argentina, Peru, Brazil).- Coordination and monitoring of projects with operations area and professional services, ensuring good service to the end customer- Leadership of consultancy and sale of the “Customer Experience” project for SEYCO (Walmart) clients, for their Presto credit card clients.* Achievements- 100% fulfillment of sales goals.- Incorporation of new clients. -
Regional Communications ConsultantBelltech Sep 2009 - Dec 2017Santiago Metropolitan, Chile- Responsible for consultancies, developments, integrations and proposals for Contact Center solutions, Speech Analytics, Workforce Management, Voice Biometrics, for offices in Chile, Peru, Colombia and Brazil.- Responsible for the sale of projects that incorporate from the survey of client requirements, customization and implementation of Contact Center platforms, for the professional services area of the company.- Coordination of areas of operations, professional services in the implementation of Contact Center projects with the end customer.- Responsible for the construction, development, customization, final client training and project start-up for the professional services area.* Achievements- 100% fulfillment of sales goals.- Obtaining of BellEstrella awards, for a high-level project “HSBC Bank Contact Center Platform Migration” Buenos Aires, Argentina. 2012 and 2015.
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Architect Of SolutionsTelectronic Nov 2007 - Aug 2009Santiago Metropolitan, Chile- Development, design and implementation of Genesys Contact Center solutions- Responsible for the construction, developments, customization, final customer training and implementation of Contact Center projects.- Responsible for customer visits, requirements survey and preparation of technical proposals, in conjunction with the pre-sale area.* Achievements- Start-up of new clients.- Led the platform integration in Banco BCP Peru with its backend systems.- Led the go live of the Contact Center Genesys platform at Banco Santander México- Led the migration and implementation of the Contact Center Genesys platform at Quintec.- Led the implementation of the Contact Center Genesys platform at Banco de Chile. -
Software EngineerBanco Bci Jun 2007 - Oct 2007Santiago Metropolitan, Chile- Responsible for communications projects, client website and backend systems with internal bank clients for the Credit Card, Loans, accounts, Contact Center and fraud areas.- Coordination and follow-up with the different areas of the bank, confluent and involved in the realization, construction and start-up of the projects.- Coordination and negotiation with suppliers external to the Bank, for issues of development of web solutions and communications.- In charge of the implementation, start-up and monitoring of post-production projects.* Achievements- Led the development and implementation of the Banco BCI IVR communications platform update.- Led and implemented the "Transaction and Password Validation" Project at the Tecnobanco Platform. -
Systems EngineerAcanto | Teknos Jul 2005 - Apr 2007Santiago Metropolitan, Chile- Support to the commercial area in the technical proposal of new communication projects.- Responsible for internal projects based on the client web, communications, internal systems (Sap BOne, MS Exchange, Domain) and networks.- In charge of coordinating the internal support of the company, negotiation and quotation with suppliers.- Technical leadership of the systems area, in charge of 3 engineers, coordinating the visits of the technicians to clients and internal support to the company.* Achievements- Led and implemented the “Ericsson PBX Centralization” Project for Banco Santander Santiago.- Led and implemented the “Voice Mail” Project for Banco Santander Santiago.- Led and implemented the change of domain and mail server for the company. -
Project CoordinatorSentra Software House Ltda. Sep 2004 - Jun 2005- -
Development AnalystLan Airlines Mar 2004 - Aug 2004Santiago Metropolitan, Chile -
Project EngineerE-Contact Oct 2002 - Feb 2004Santiago Metropolitan, Chile- Responsible for the maintenance of CTI for the communications platform in ENTEL Callcenter, support and development for IVR applications, and management of Genesys Solution tools.
Pablo Vega Pinochet Skills
Pablo Vega Pinochet Education Details
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Informatics -
Informatics
Frequently Asked Questions about Pablo Vega Pinochet
What company does Pablo Vega Pinochet work for?
Pablo Vega Pinochet works for Vozdigital
What is Pablo Vega Pinochet's role at the current company?
Pablo Vega Pinochet's current role is Gerente Comercial Latam.
What schools did Pablo Vega Pinochet attend?
Pablo Vega Pinochet attended Universidad De Ciencias De La Informática, Universidad De Ciencias De La Informática.
What skills is Pablo Vega Pinochet known for?
Pablo Vega Pinochet has skills like Venta Consultiva, Aspect, Information Technology, Procesos De Negocio, Consulting, Software Empresarial, Genesys, Business Relationship Management, Liderazgo Organizacional, Estrategia Empresarial, Voip, Microsoft Products.
Who are Pablo Vega Pinochet's colleagues?
Pablo Vega Pinochet's colleagues are Cristofer Valdovino, Lina Montenegro, Paz Latorre, Rodrigo Romero Morales, Diego Espinoza Pacheco, Jose Recabal, Nicolas Pasieka.
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Pablo Vega Pinochet
Chile
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