Pedro A. Email & Phone Number

United States

New York, New York, United States

- Conduct high-value inventory counts for fine jewelry and watches, ensuring accuracy and minimizing shrinkage, supporting overall operational efficiency.- Oversee the receiving and processing of fine jewelry and watches, providing essential support to sales associates and ensuring a seamless workflow.- Leverage extensive product knowledge to offer expert advice and suggestions, contributing to achieving sales targets and enhancing client satisfaction.- Collaborate with After Sales/Repairs to initiate repair requests for damaged product, maintaining high standards of client service.- Serve as the go-to specialist for fine jewelry and watches, offering expertise on product features, client needs, and merchandising/floor move initiatives.- Assist in organizing employee training events and client experiences in partnership with the Merchandising Team.

New York, New York, United States

• Consistently provide exceptional client experiences as per Hermes standards of service. • Track client purchase trends, best sellers, and client feedback about in-store products and partner with store management to impact product assortment.• Assisted in store openings for 706 Maison Madison, and Roosevelt Field, including sales and service training, operational standards, visual merchandising, and inventory organization.• Partner with merchandising around inventory stock levels and ensuring top sellers are available and replenished according to sell-through. • Contribute to organizational standards to ensure product is kept in pristine condition and is easily locatable for the sales team as well as performing stock counts and reconciliation.

New York, New York, United States

• Helped oversee the launch of the first Nordstrom flagship store in NYC, ensuring an elevated client experience through active engagement on the selling floor. • Supported top 7 sales specialists in Nordstrom, assisting an average of 30 clients per month with appointment scheduling, POS sales transactions, and in-store stylists’ appointments.• Managed the personal styling consignment business, bringing in a team total of $360,000 in just four months, including inputting the data into a spreadsheet, calculating sales keep rates, and reporting numbers to management.• Contributed to merchandise selections for client appointments to elevate the experience and have multiple backup options to support upselling opportunities.

New York, New York, United States

- Assisted an average of 35 customers daily with returns, credit checks, and order pickup.- Helped oversee the launch of Nordstrom NYC, cultivated a solid team effort, and partnered with multiple store departments to meet the company's needs.- Trained several new hires during the holiday season on daily procedures and attaining goals.- Acted as a key liaison to the Digital Operations team, providing regular feedback and coaching to team members on the company's standard return procedures. This initiative strengthened the relationship between Nordstrom employees and its vendors.

Greater New York City Area

• Provided scientifically based Applied Behavior Analysis (ABA) therapy to children under the age of 5 with autism under the guidance of a Board-Certified Behavior Analyst (BCBA).• Communicated client concerns to the BCBA Supervisor.• Documented session details and discussed client progress with their families after each session.• Achieved the incremental goals of the client’s treatment plan as they showed improvement in language and manding skills over time.

New York, New York

• Merchandised the sales floor, ensuring product availability, presentation, and current trends supported sell-through.• Played a crucial role in the retail ecosystem by assisting style advisors with client needs and coordinating with brand ambassadors from Chanel, Yves Saint Laurent, Valentino, and Balenciaga to ensure the availability of new and popular product deliveries. • Ability to work collaboratively with cross-functional teams to achieve merchandising goals through consistent communication, data collection, and researching current trends. • Analyzed daily reporting to action product visibility and sell-through changes to drive sales and support the selling team.

Greater New York City Area

The Infant Studies of Language and Neurocognitive Development (ISLAND) lab is interested in learning how the social and language learning environments impact a toddler's neurocognitive development.• Assisted head researcher, managed data collection, and coordinated with participants.• Lead data collection efforts at the lab used for scientific research purposes.• Successfully launched a “Welcome Table” at a clinic in the Bronx, where we recruited interested parents and spoke more about the lab’s research.

The Bronx Oncology Living Daily (BOLD) program, which is part of the Department of Epidemiology and Population Health, is invested in helping those affected by cancer in underserved communities.• Conducted quality-of-life (QoL) interviews and need assessments of cancer patients and used the collected data to highlight inequities of care and learn about the needs of the oncology community.• Monitored wellness workshops designed to empower, nurture, and connect those affected by cancer while assisting in outreach efforts for program events.• Communicated with BOLD participants for upcoming wellness workshops and events of interest based on QoL’s responses.

Master'S Degree, Fashion Merchandising & Retail Management

GPA: 3.92

Bachelor Of Arts, Psychology