Paul Burger Email & Phone Number

Greater New York City Area

Establish and maintain customer relationships, develop account strategies and plans, and manage a pipeline of Services opportunities while overseeing solution deployment and support. Responsible for growing the Services business in assigned accounts by consistently meeting customer requirements and ensuring the deployment, adoption and productive use of Microsoft technologies. Success is measured by satisfied customers, long-term revenue potential in the account, and achievement of the annual quota.Responsible for the end to end Services account relationship for top tier Microsoft customers. Additional responsibilities include: • Single point of contact for all Services in assigned accounts.• Advise customer Business and Technology Decision Makers (BDM/TDM) how to best realize the value of their Microsoft technology investment through strategic business alignment, innovation, implementation, productive use and support.• Responsible for strategy, planning, marketing/positioning, crafting and selling of entire services portfolio deep into assigned accounts.• Attainment of NWS (New Work Sold) targets and the agreed invoiced revenue quota in assigned accounts.• Oversees the delivery of all contracted services to ensure account team alignment, customer connection and high overall satisfaction

Greater New York City Area

- Microsoft Circle of Excellence 2010 – Gold Club – Individual Contributor and Top Subsidiary- Microsoft Circle of Excellence 2011 – Gold Club – Individual Contributor- Microsoft Circle of Excellence 2011 – Platinum Club – Top Attainment- Responsible for closing consulting services sales and delivering consulting services projects including engagement oriented negotiations, developing proposals, staffing project teams, and monitoring performance of all Microsoft services staff and Partners on engagements.- Overall accountability for the risk, revenue, profitability, growth and customer satisfaction of a portfolio of accounts and engagements. - Responsible for overseeing the entire lifecycle of a consulting engagement, from initial scoping and contracting through the close of the engagement with the customer. - Manage the health and profitability of a portfolio of engagements, administer business operations for those engagements, and manage the expectations of internal and external stakeholders for the engagements. - Measured on overall customer and partner satisfaction, portfolio health, and the attainment of billable revenue targets.

Greater New York City Area

- Manage technical customer relationships from a pre and post sales perspective in numerous key accounts in the New York City area. - Consistently exceeded quotas for territory. - Implement Proof of Concepts and provide on-site mentoring and knowledge transfer to clients. - Act as a liaison between business unit quality assurance, user acceptance and sequencing groups to ensure that business requirements are achieved without negatively impacting the business unit operations.

- Manage technical customer relationships from a pre and post sales perspective in numerous key accounts in the New York City area.- Implemented Softricity Consulting Services “Best Practices” creating corporate sequencing standards and documentation for the packaging and software distribution groups to follow using SoftGrid.- Consistently exceeded quotas for territory. - Implement Proof of Concepts and provide on-site mentoring and knowledge transfer to clients. - Act as a liaison between business unit quality assurance, user acceptance and sequencing groups to ensure that business requirements are achieved without negatively impacting the business unit operations.

Greater New York City Area

- Architected Domestic Brokerage Divisions Windows XP desktop which consisted of a completely locked down desktop using policies and customized VMware images that support both centralized network based roaming profiles as well as free seating for over 140 applications. - Evaluating several security monitoring and forensic software solutions such as EnCase, NTI Computer Incident Response Suite and FIRE as well as new products from IBM and Computer Associates. - Piloting various PKI solutions such as VeriSign Managed PKI, Entrust Authority product suite and Baltimore UniCERT. Also provide ongoing evaluations and support of firewalls, proxy servers, intrusion detection and TCP/IP and Internet security. - Created a centralized facility for advertising available applications to appropriate users and allowing them to be installed “on demand”. Incorporated this design into an overall Enterprise Distribution system.- Creating corporate packaging standards and documentation for the packaging and software distribution groups to follow. - Managing evaluation of several Enterprise Software Distribution Packages. Included in this pilot are Microsoft SMS, Marimba, NetInstall, and Computer Associates USD.

Greater New York City Area

- Redesigned the Customer Service Organization (CSO) Call Center architecture using Microsoft Windows 2000/XP on both the Workstations and Servers. The workstation design was implemented with Group Policies and Active Directory resulting in a completely secure and locked down desktop while at the same time providing a 100% roaming profile for the end users. The infrastructure is completely secure using TCP\IP, LDAP and Active Directory. - Developed and maintain Microfocus COBOL scripts which run nightly to import mainframe data into SQL Server databases. - Completely architected the file, application and messaging Windows 2000 servers. Packaged over 120 applications using MSI scripts, which are deployed from the Windows 2000 servers and installed using Microsoft Windows Installer technology, Group Policies and Active Directory Services. - Designed and implemented the distribution mechanisms consisting of Active Directory, Group Policies, Microsoft Systems Management Server, Exchange 2000, SQL Server, Oracle Database and multiple Middleware technologies. All of these applications are designed to leverage Microsoft COM+, Corba and Microsoft DNA services and features. - Designed and implemented a complete and comprehensive backup distribution mechanism in the event that Group Policies or SMS failed. This architecture has resulted in a call center workstation uptime in excess of 98%.- Worked with the business units and corresponding operations groups to enact mutually acceptable Service Level Agreements.- Manage version control of all application source code that is packaged and then distributed to all CSO workstations. Version control is managed using PVCS as well as Active Directory. - Evaluated emerging PKI and Security solutions and provided ongoing support of firewalls, proxy servers, intrusion detection and TCP/IP and Internet security.

Greater New York City Area

- Complete packaging of a suite of custom web-enabled financial software applications that provide independent securities brokers the ability to execute trades using Bear Stearns as a clearing house. All applications are accessed through the Netscape Navigator browser that is also part of the installation. This suite of applications is highly integrated with the installed operating system consequently requiring the installation package to be able to install a specific configuration on Microsoft Windows 98 SE, Windows NT 4.0, Windows ME, and Windows 2000/XP. The installation package had to be intelligent and intuitive enough to install the complete suite of applications on the broker’s computers without any end-user assistance or intervention. This Auto-Install CD automatically and completely installs these applications from the insert of the CD to the workstation being automatically restarted once installation is completed. The complete installation takes approximately 4 minutes. The installation program and supporting utilities were developed using Wise InstallMaster, NetInstall, Veritas WinInstall, InstallShield, WinBatch, VBA and Kixstart scripts. The packaged applications provide configuration and runtime support for Microsoft Visual Basic, Microsoft Visual C++, Java, Marimba Car files and Marimba Castanet Tuner. - Created as a component of the Auto-Install CD is a System Configuration Inspection utility that will, prior to the installation of any software, determine if the target computer has the necessary minimum requirements of software and hardware required by the various applications. These minimum requirements can be modified via initialization file settings that allow the installation package itself to be updated without the need to recompile and redistribute the Auto-Install CD. This utility is also included on the Auto-Install CD as a standalone executable allowing it to be run as a pre-installation site-reporting tool.

Greater New York City Area

- Developed technical design specification for a Biometrics / Smart Card Security reader. Utilizes latest innovations in silicon chip technology to replace optical scanning components for fingerprint scanning. Integrates seamlessly with Microsoft Windows NT security architecture. This unique device eliminates the need to maintain two separate security databases for the same users. The functional design specification is completely open and applicable to all industries and businesses. There is currently a U.S. Patent pending for this device. Currently, I am overseeing the manufacturing of the prototypes and finalizing the design of the Intelli-Reader as well as the development of our first application using this new technology.- Provide security-consulting services that include design and implementation of Public Key Infrastructures, Digital Signatures, Certification Authorities, Public and Private Keys, Encryption, Kerberos, LDAP, and Active Directory Services.- Provide Enterprise consulting services specializing in Microsoft Back Office technologies to Fortune 500 clients. Areas of expertise are in the design, implementation, training and support with NT Server, Exchange and SMS products. Significant experience with scripting and automation for installation and on-going information gathering with these products.- Currently, we are manufacturing prototypes and finalizing the design of our Intelli-Reader.

Greater New York City Area

- Directed the company comprised of 55 employees, 45 billing consultants with 8.5 million in annual revenue. Completely reengineered company from low margin hardware sales to high margin services sales in 10 months. Recruited, hired and retained very experienced high-level enterprise consultants. - Responsibilities included all budgets, sales and marketing initiatives. - Developed and established business opportunities and strategic alliances with other companies and organizations. Maintained existing partnerships and relationships with key companies. Initiated contacts into new accounts and once established transitioned them to an account manager. When necessary, continued as the account manager in situations that required the sale to be made at the executive level. - Developed and maintained the vision of the company. Managed and motivated the engineers and consultants. Oversaw marketing, product development, production and finance, customer service, etc. Approved all financial obligations.- Managed numerous consulting engagements utilizing Microsoft Back Office specializing in Microsoft NT Server, Exchange and SMS technologies. All of these projects utilized scripting for installation and upgrade automation using either built-in scripting or third party utilities such as WinINSTALL.- Provided Security audits for clients that consist of complete system security policy review, assessing potential security threats, testing and change management. Services also include business analysis, security policy creation, and Network Operating Systems security re-configuration.

Greater New York City Area

- Responsible for all sales and marketing initiatives. Created sales compensation plans for all sales people and end consultants.- Designed and Implemented a Microsoft Support Services Consulting offering which provides the customer with comprehensive, immediate and on-site technical support for all Microsoft product offerings.- On-Site project lead for Merrill Lynch TGA project. Responsible for all Microsoft issues ranging from Architecture, Design and Security to Support & Training. Managed Microsoft consulting team of approximately 20 engineers and programmers for a Microsoft Back Office rollout of 650 NT Servers and 25,000 NT and Citrix WinFrame clients. Included in the rollout was SMS, Exchange and SQL Server.

Greater New York City Area

- Responsible for all Enterprise level initiatives in the region both pre and post sales for Microsoft Back Office technologies which included Windows NT Server, SQL Server, SMS, Exchange, IIS and SNA Server.- Responsible for the New York Metro region and associated quotas. - Provided senior technical account support for fortune 500 customers.- Assisted in architecture and design of customer pilot programs and supported early adopter customers in Microsoft's Beta program.- Conducted Technical seminars and conferences for Microsoft customers and the general public.

Greater New York City Area

- Managed numerous architectural design and implementation projects utilizing Microsoft Back Office products as the senior managing consultant in the New York and New Jersey districts. Projects ranged in size from 2000 to 35000 users and lasted 2 to 18 months respectively. Products that were implemented were NT Server, SQL Server, SMS, Citrix WinFrame, MS Mail, SNA Server as well as Windows 95. Topologies were Ethernet, Token Ring and FDDI using multiple Network Operating and Transmission Systems. - Designed numerous Fortune 500 client LAN & WAN Architectures based on business and organizational requirements while maintaining security through the use of security profiles, network auditing and firewalls.- Implemented a customer’s model lab that consisted of the design of the physical lab from space and power requirements to the configuration of the new server hardware platform, installation and configuration of the software, and complete documentation to facilitate duplication of these exact configurations for the production environment. Managed changes to the model lab to ensure control of the test environment. Once new and existing applications had passed all quality assurance testing, they were rolled out to production environments at the customer’s international locations. - Managed project which evaluated Microsoft Systems Management Server (SMS) and Symantec’s Norton Administrator for Networks to determine which product would provide the best and most comprehensive asset management, inventory control, and software distribution of all currently implemented network servers and desktop configurations while providing diagnostics tools for a centralized helpdesk allowing them to remotely troubleshoot and diagnose these platforms.- Trained personnel on Microsoft advanced technologies at Valinor’s various training facilities throughout the U.S. as well as on-site at customer locations.

Greater New York City Area

- Managed project consisting of the architectural design and implementation of the operating system and desktop platform and configuration for the over 500 sales offices, resulting in a standard more efficient and manageable platform. Evaluated, tested and selected hardware solution for the server and desktop platforms. Packaged configuration of servers so that an image of each type of server was placed on a master hard drive and shipped to the hardware vendor’s factory. The vendor would then configure each new server per our specification and then copy the master image to each new server at the factory and burn in the server. They would then ship and install each server at the sales office again following our documented procedures and provide on site hardware support. Provided third level support for the hardware vendor’s support engineers as well as MetLife’s help desk.- Architected the design and implementation of the Data Center’s and sales offices’ disaster recovery plan. This project was comprised of selecting a tape hardware and software vendor and implementing a tape rotation and backup schedule and off-site storage facility. Completed the project by writing the necessary programs to automate the entire backup process from connecting to the correct server to verifying the correct tape was in the drive for that server\day and complete logging of statistical information and error conditions. All possible backup scenarios were completely tested including the restoration of lost data in the event of a disaster.

Montvale, New Jersey

- Designed and implemented corporate systems platform standards development for network server and desktop platforms. Tested emerging network, server and desktop operating systems and hardware. - Created company-wide network security policies and profiles designed to provide a structured and manageable process for securing corporate data and limiting access to corporate resources based on User and Group identification.- Managed project that connected each divisional office’s Advertising LAN via a high-speed frame relay network allowing the company to produce all color advertising that had been previously outsourced.- Designed and implemented comprehensive Executive Information Systems using Windows DDE and SQL Server.- Managed POS Helpdesk responsible for the complete system support of over 1200 retail locations.

Germany

- Lead rifle squad for infantry brigade, twice received the Soldier of the Day Award and also the Army Good Conduct Medal.

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: Bachelor of Arts (B.A.) with a concentration in Business and Computer Programming.

Technical Degree, Computer Programming